Sales Forecasting release notes
The ServiceNow® Sales Forecasting application enables you to project your future sales and revenue based on data from an opportunity pipeline. Sales Forecasting was enhanced and updated in the Zurich release.
About Sales Forecasting
- Confirm and finalize forecast values for a specific time period and category.
- Modify and adjust forecast items.
- Create and assign sales territories for improved sales planning and tracking.
See Sales Forecasting for more information.
Activation and other requirements
- Activation information
Install Sales Forecasting by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility and localization
- Accessibility information
- Dark Theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.
December 2025
The ServiceNow® Sales Forecasting application enables you to project your future sales and revenue based on data from an opportunity pipeline. Sales Forecasting was enhanced and updated in the Zurich release.
What's new
- Modify forecast adjustments
- Sales agents can modify their individual system-generated forecast values and sales managers can modify their team’s forecast projections. Adjusting forecast values provides more flexibility to sales agents and ensure a more accurate view of expected sales performance and forecasts.
- Submit final forecast
- Finalize and submit forecasts within defined submission periods to ensure accurate sales forecasts and projections. You can modify forecast values and submit the final forecast for a selected time period. After submission, the forecast roll-up displays only the locked and finalized values.
- Set up sales territory hierarchy
- Set up a sales territory hierarchy for specific regions to assign sales agents to defined territories. This capability improves forecasting accuracy and tracking efficiency for organizations that use territory-based sales structures.