---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Conversational Interfaces release notes

# Conversational Interfaces release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Conversational Interfaces includes enhancements and changes in the Xanadu release.

Updates are available for the following Conversational Interfaces applications on the ServiceNow AI Platform.
* **[Agent Chat release notes](https://servicenow-prod.fluidtopics.net/kEvWM_gmChDSXRUFSKe21Q#agent-chat-rn)**   
  The ServiceNow® Agent Chat application enables agents to interact directly with end users through chat. Agent Chat was enhanced and updated in the Zurich release.
* **[Now Assist in Virtual Agent release notes](https://servicenow-prod.fluidtopics.net/8B8uyUKgRmJpO3BnYM_KNQ#now-assist-va-rn)**   
  The ServiceNow® Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows. Now Assist in Virtual Agent was enhanced and updated in the Zurich release.
* **[Sidebar release notes](https://servicenow-prod.fluidtopics.net/TAADMdpVTcCm6Yi80PSBbA#sidebar-rn)**   
  The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Zurich release.
* **[Virtual Agent release notes](https://servicenow-prod.fluidtopics.net/Hfz64Po6ZHlsvLvZnQb1sQ#virtual-agent-rn)**   
  The ServiceNow® Virtual Agent application provides user assistance through a conversational interface to help users to quickly obtain information and to perform common work tasks. Virtual Agent was enhanced and updated in the Zurich release.