---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Now Assist in Contract Management release notes

# Now Assist in Contract Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read  
The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

## About Now Assist in Contract Management {#cmpro-na-rn__cmpro-na-rn-highlights}

Zurich Patch 12

* Export conversational search results in multiple file formats.
{#cmpro-na-rn__ul_patch5_highlights}  
[Zurich Patch 10](https://servicenow-prod.fluidtopics.net/OlHc11_MRcY8df829R0AoA "The Zurich Patch 10 release contains important problem fixes.")

* Identify missing clauses in contract revisions with improved accuracy.
{#cmpro-na-rn__ul_jzn_tl2_3jc}  
[Zurich Patch 7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.")

* Provide feedback on Now Assist contract analysis results to help improve the AI accuracy.
* Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in.
* Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record.
* Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information.
{#cmpro-na-rn__ul_g5c_stz_b3c}  
[Zurich Patch 5](https://servicenow-prod.fluidtopics.net/EUKjGiGPGAI0Y2J3e0OXkQ "The Zurich Patch 5 release contains important problem fixes.")

* Review changes to Now Assist usage measurement.
{#cmpro-na-rn__ul_th5_hpb_xhc}  
[Zurich Patch 4](https://servicenow-prod.fluidtopics.net/i4YMnCLVW7eu1rHqMLWEww "The Zurich Patch 4 release contains important problem fixes.")

* Some Now Assist skills are now turned on by default.
* Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically.
* Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction.
* Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information.
* Additional role configuration required for agentic workflows and AI agents included with your applications.
{#cmpro-na-rn__ul_dcq_yxp_2hc}  
[Zurich Patch 1](https://servicenow-prod.fluidtopics.net/ryznRs456gpDAGVQsRzm4g "The Zurich Patch 1 release contains important problem fixes.")

* Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination.
* Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
{#cmpro-na-rn__ul_plh_rd5_q2c}

See [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) for more information.{#cmpro-na-rn__cmpro-na-rn-highlights-6}

## Activation and other requirements

Important:  
Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Now Assist in Contract Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmpro-na-rn__cmpro-na-rn-activation-1}

Upgrade information
:   If you're upgrading to Now Assist in Contract Management from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console.

    1. Navigate to AllSystem DefinitionFix Scripts.
    2. In the Name field, search for <kbd class="ph userinput">Upsert DI skill config</kbd>.
    3. In the script, add the use case IDs that you want to migrate to the AI Admin Hub console.
    4. Select Run Fix Script.

    {#cmpro-na-rn__ol_lcs_mh2_w2c} For more information, see [Post-upgrade steps for Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US).

Browser requirements

:   Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer.{#cmpro-na-rn__cmpro-na-rn-browser-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## August 2026 {#ariaid-title2}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's new {#cmpro-na-rn-2026-08__cmpro-na-rn-new-features}

[Export conversational search results](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Export search results from conversational search in multiple file formats. The export includes all search results and uses the columns configured in your list view. Customize the exported columns using the Personalize fields
    option.
{#cmpro-na-rn-2026-08__cmpro-na-rn-new-features-1}

## July 2026 {#ariaid-title3}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's changed {#cmpro-na-rn-2026-07__cmpro-na-rn-changed-features}

[Default large language model provider](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

    The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.
{#cmpro-na-rn-2026-07__cmpro-na-rn-changed-features-1}

## June 2026 {#ariaid-title4}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's changed {#cmpro-na-rn-2026-06__cmpro-na-rn-changed-features}

[Improved missing clause detection](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Missing clause detection in contract revision using the contract analysis skill has been enhanced for accuracy. The setup, configuration, and review experience remains unchanged across all supported workspaces.
{#cmpro-na-rn-2026-06__cmpro-na-rn-changed-features-1}

## March 2026 {#ariaid-title5}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's new {#cmpro-na-rn-2026-03__cmpro-na-rn-new-features}

[Feedback for Now Assist contract analysis](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using Now Assist contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback
    with comments. The feedback option is available in both the workspace and Microsoft Word add-in.

    The feedback provided on each clause is captured in the Contracts Gen AI Feedback table.

[Automatically navigate to non-standard clauses in Microsoft Word add-in](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a Now Assist suggestion in the Microsoft Word add-in.
{#cmpro-na-rn-2026-03__cmpro-na-rn-new-features-1}

### What's changed {#cmpro-na-rn-2026-03__cmpro-na-rn-changed-features}

[Configure use case mappings for metadata and obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-usecase-mappings-me&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and
    obligations form signed contracts that are uploaded directly on a contract record.

[Use conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   The Now Assist powered conversational search feature's improved experience enables you to:

    * View results in a listing view, making it easier to scan, compare, and navigate contract information.
    * Open contract documents directly from the search results and perform an in‐document search.

    {#cmpro-na-rn-2026-03__ul_cwf_bt3_m3c}

    The conversational search feature does not support searching within contract documents that are scanned PDFs.
{#cmpro-na-rn-2026-03__cmpro-na-rn-changed-features-1}

## January 2026 {#ariaid-title6}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's changed {#cmpro-na-rn-2026-01__cmpro-na-rn-changed-features}

[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).
{#cmpro-na-rn-2026-01__cmpro-na-rn-changed-features-1}

## December 2025 {#ariaid-title7}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's new {#cmpro-na-rn-2025-12__cmpro-na-rn-new-features}

[Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US#section_tgm_mt3_dhc)
:   Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage
    contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.

[Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are
    deactivated.

[Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts.

[Use conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries.

    The conversational search feature does not support searching
    within contract documents that are scanned PDFs.

[Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   The new default behavior works as follows:

    * New customers: When you install an AI product, designated skills are turned on automatically.
    * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

[Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls.
{#cmpro-na-rn-2025-12__cmpro-na-rn-new-features-1}

### What's changed {#cmpro-na-rn-2025-12__cmpro-na-rn-changed-features}

[Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   The new default behavior works as follows:

    * New customers: When you install an AI product, designated skills are turned on automatically.
    * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

[Enhanced Manage contract repository agentic workflow](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   The manage contract repository agentic workflow has been optimized for enhanced performance. It now utilizes a single agent, the Contract Repository AI agent to extract both contract metadata and obligations from signed
    contracts, and retrieve required information to calculate the contract reminder date.

[Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add.
{#cmpro-na-rn-2025-12__cmpro-na-rn-changed-features-1}

## Zurich General Availability {#ariaid-title8}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's new {#cmpro-na-rn-2025-09__cmpro-na-rn-new-features}

[Using contract playbook to review AI-extracted metadata and contract reminder date](https://www.servicenow.com/docs/access?context=cmpro-na-review-ai&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the manage contract repository agentic workflow. You can make necessary changes to the extracted information, and
    submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract
    reminder date and specify recipients for contract renewal or terminations.

[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

[Select large language models for use cases in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-manage-llm&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Select a large language model (LLM) provider for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills.
{#cmpro-na-rn-2025-09__cmpro-na-rn-new-features-1}

### What's changed {#cmpro-na-rn-2025-09__cmpro-na-rn-changed-features}

[Extract metadata from signed contracts automatically](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US){#cmpro-na-rn-2025-09__cmpro-na-rn-rn-workspace}
:   Use the AI agents in the manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the
    AI results in the contract playbook and update it if necessary before saving it.

[Contract metadata extraction use cases](https://www.servicenow.com/docs/access?context=metadata-extraction-use-case&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case is available in the base system.
{#cmpro-na-rn-2025-09__cmpro-na-rn-changed-features-1}

## Zurich {#ariaid-title9}

The ServiceNow®
Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that
automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.

### What's changed {#cmpro-na-rn-release__cmpro-na-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#cmpro-na-rn-release__cmpro-na-rn-ui-changes-1}

*[\>]: and then