HR Service Delivery integration with First Advantage service release notes

Release version: Zurich
Updated July 31, 2025
1 minute to read

The ServiceNow® HR Service Delivery integration with First Advantage service application uses SOAP services to request background checks through the First Advantage service. This application is no longer supported starting with the Zurich release.

About HR Service Delivery integration with First Advantage service

Activation and other requirements

Zurich

The ServiceNow® HR Service Delivery integration with First Advantage service application uses SOAP services to request background checks through the First Advantage service. This application is no longer supported starting with the Zurich release.

What's deprecated or removed

Starting with Zurich release, HR Service Delivery integration with First Advantage service is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.