IT Asset Management release notes Release version: Zurich Updated July 31, 2025 1 minute to readIT Asset Management has new and updated features in the Zurich release Asset Audit Response release notesThe ServiceNow® Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content data to help drive more efficient and accurate responses to these requests. Asset Audit Response is a new application in the Zurich release.Cloud Cost Management release notesThe ServiceNow® Cloud Cost Management application (formerly known as ServiceNow Cloud Insights) helps you to analyze the cloud resource costs so that you can identify and act on opportunities to save money and optimize the operations of your organization. Cloud Cost Management was enhanced and updated in the Zurich release.Enterprise Asset Management release notesThe ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets, which enables you to maintain and maximize the life of your assets while minimizing any costly downtimes. Enterprise Asset Management was enhanced and updated in the Zurich release.Hardware Asset Management release notesThe ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Zurich release. This release notes includes Hardware Asset Management version 13.0.0 and 14.0.0 updates.Software Asset Management release notesThe ServiceNow® Software Asset Management application systematically tracks, evaluates, and manages the cost, utilization, compliance, and optimization for software and SaaS applications. Software Asset Management was enhanced and updated in the Zurich release.ServiceNow Otto for Hardware Asset Management (HAM) release notesThe ServiceNow Otto for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. ServiceNow Otto for HAM was enhanced and updated in the Zurich release.ServiceNow Otto for Software Asset Management (SAM) release notesThe ServiceNow® ServiceNow Otto for Software Asset Management (SAM) application brings generative AI to IT Asset Management. ServiceNow Otto for SAM was enhanced and updated in the Zurich release.
IT Asset Management release notes Release version: Zurich Updated July 31, 2025 1 minute to readIT Asset Management has new and updated features in the Zurich release Asset Audit Response release notesThe ServiceNow® Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content data to help drive more efficient and accurate responses to these requests. Asset Audit Response is a new application in the Zurich release.Cloud Cost Management release notesThe ServiceNow® Cloud Cost Management application (formerly known as ServiceNow Cloud Insights) helps you to analyze the cloud resource costs so that you can identify and act on opportunities to save money and optimize the operations of your organization. Cloud Cost Management was enhanced and updated in the Zurich release.Enterprise Asset Management release notesThe ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets, which enables you to maintain and maximize the life of your assets while minimizing any costly downtimes. Enterprise Asset Management was enhanced and updated in the Zurich release.Hardware Asset Management release notesThe ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Zurich release. This release notes includes Hardware Asset Management version 13.0.0 and 14.0.0 updates.Software Asset Management release notesThe ServiceNow® Software Asset Management application systematically tracks, evaluates, and manages the cost, utilization, compliance, and optimization for software and SaaS applications. Software Asset Management was enhanced and updated in the Zurich release.ServiceNow Otto for Hardware Asset Management (HAM) release notesThe ServiceNow Otto for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. ServiceNow Otto for HAM was enhanced and updated in the Zurich release.ServiceNow Otto for Software Asset Management (SAM) release notesThe ServiceNow® ServiceNow Otto for Software Asset Management (SAM) application brings generative AI to IT Asset Management. ServiceNow Otto for SAM was enhanced and updated in the Zurich release.