---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Notifications release notes

# Notifications release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Zurich release.

## About Notifications {#notifications-rn__notifications-rn-highlights}

* Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs.
* Control the preferences page to display relevant notifications.
* Support multiple target records for email digest.
* Use the standard forms for system notification preference.
* Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses.
{#notifications-rn__ul_gqp_sdt_w2c}

See [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) for more information.{#notifications-rn__notifications-rn-highlights-2}

## Activation and other requirements

Activation information

:   Notifications is a ServiceNow AI Platform feature that is active by default.{#notifications-rn__notifications-rn-activation-1}

    Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#notifications-rn__notifications-rn-activation-2}

## December 2025 {#ariaid-title2}

The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Zurich release.

### What's new {#notifications-rn-2025-12__notifications-rn-new-features}

[Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses.
{#notifications-rn-2025-12__notifications-rn-new-features-1}

## Zurich {#ariaid-title3}

The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Zurich release.

### What's new {#notifications-rn-release__notifications-rn-new-features}

[Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health.
{#notifications-rn-release__notifications-rn-new-features-1}

### What's changed {#notifications-rn-release__notifications-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

[Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   The Allow Digest check box is dynamic and includes Digest type.
{#notifications-rn-release__notifications-rn-ui-changes-1}

[Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US){#notifications-rn-release__notifications-rn-workspace}
:   The
    email digest now supports
    both single or multiple target records within a set time interval.

[Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Enables admins to control the list of notifications displayed for users under the advanced notification preferences.
{#notifications-rn-release__notifications-rn-changed-features-1}