--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # ServiceNow Otto for CMDB release notes # ServiceNow Otto for CMDB release notes {#ariaid-title1} Release version: Zurich Updated July 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release. ## About ServiceNow Otto for CMDB {#now-assist-cmdb-rn__now-assist-cmdb-rn-highlights} [Zurich Patch 11](https://servicenow-prod.fluidtopics.net/JQLHTFYdMq84dtlOmcoOXA "The Zurich Patch 11 release contains important problem fixes.") * AI identifies the upstream services and CIs that are likely to be affected by an incident or by a proposed change. * AI recommends the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data. * AI discovers and suggests business applications to associate with existing application services in the CMDB, reducing manual mapping effort and improving data governance. {#now-assist-cmdb-rn__ul_cdk_bms_vjc} [Zurich Patch 7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.") * Get AI-powered answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. * Search queries can now span multiple tables and relationships between CIs. {#now-assist-cmdb-rn__ul_edk_ypl_m3c} [Zurich Patch 5](https://servicenow-prod.fluidtopics.net/EUKjGiGPGAI0Y2J3e0OXkQ "The Zurich Patch 5 release contains important problem fixes.") * Review changes to Now Assist usage measurement [Zurich Patch 4](https://servicenow-prod.fluidtopics.net/i4YMnCLVW7eu1rHqMLWEww "The Zurich Patch 4 release contains important problem fixes.") * Some Now Assist skills and agentic workflows are now turned on by default. * Agentic workflows and AI agents included with Now Assist applications now require additional security configuration. * Reduce the debugging time and effort when you resolve issues with Service Graph Connector import sets. * Find and resolve de-duplication tasks. * Speed the process of manually creating CIs. * Methodically work through the process of improving CMDB data governance. * Search for CIs by specifying any of several attributes of the CI of interest. * View a concise summary of the key CI data on a CI form in a workspace page or on any list view. {#now-assist-cmdb-rn__ul_xp3_kkv_zfc} [Zurich Patch 3](https://servicenow-prod.fluidtopics.net/y_CcMaN67V78l~uT3H1T~Q "The Zurich Patch 3 release contains important problem fixes.") {#now-assist-cmdb-rn__now-assist-cmdb-rn-highlights-5} [Zurich Patch 2](https://servicenow-prod.fluidtopics.net/3Y_k_JRSgF6zCGckwZBWJQ "The Zurich Patch 2 release contains important problem fixes.") {#now-assist-cmdb-rn__now-assist-cmdb-rn-highlights-6} [Zurich Patch 1](https://servicenow-prod.fluidtopics.net/ryznRs456gpDAGVQsRzm4g "The Zurich Patch 1 release contains important problem fixes.") {#now-assist-cmdb-rn__now-assist-cmdb-rn-highlights-7} See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) for more information.{#now-assist-cmdb-rn__now-assist-cmdb-rn-highlights-8} ## Activation and other requirements Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : ServiceNow Otto for CMDB is a ServiceNow AI Platform feature that is available with activation of plugins that you get from the ServiceNow Store. For details, see [Configuring ServiceNow Otto for CMDB](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US).{#now-assist-cmdb-rn__now-assist-cmdb-rn-activation-1} Upgrade information : The installation (activation) process has changed for the ServiceNow Otto for CMDB v2.1 plugin. See [Configuring ServiceNow Otto for CMDB](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) for the new instructions.{#now-assist-cmdb-rn__now-assist-cmdb-rn-upgrade-info-1} ## August 2026 {#ariaid-title2} The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release. ### What's changed {#now-assist-cmdb-rn-2026-08__now-assist-cmdb-rn-changed-features} [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. {#now-assist-cmdb-rn-2026-08__now-assist-cmdb-rn-changed-features-1} ## July 2026 {#ariaid-title3} The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release. ### What's changed {#now-assist-cmdb-rn-2026-07__now-assist-cmdb-rn-changed-features} [Analyzing the impact of a change or incident](https://www.servicenow.com/docs/access?context=na-cmdb-awf-impact-analysis-using&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : The Assess CMDB Impact agentic workflow identifies the upstream services and CIs that are likely to be affected by an incident or by a proposed change. The workflow reasons about propagation likelihood based on CMDB dependency topology and the nature of the change. The workflow returns a structured list with impact levels and the reasoning. [Recommend service graph connector agentic workflow](https://www.servicenow.com/docs/access?context=na-cmdb-awf-suggest-sgc-mappings&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : Sometimes you're not sure which integration to use to capture CI data. When you provide Now Assist with the name of a particular CI class, it can recommend the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data. : The Business application candidate agent discovers and suggests business applications to associate with existing application services in the CMDB, reducing manual mapping effort and improving data governance. The agent uses AI clustering and feedback loops to propose business application candidates for your review. {#now-assist-cmdb-rn-2026-07__now-assist-cmdb-rn-changed-features-1} ## March 2026 {#ariaid-title4} The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release. ### What's changed {#now-assist-cmdb-rn-2026-03__now-assist-cmdb-rn-changed-features} [View CI attribute descriptions on CI forms](https://www.servicenow.com/docs/access?context=na-cmdb-skill-ci-form-help&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : The skill answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. You can submit similar queries on the Explore CI view. [CMDB searches can include relationships](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : Search queries can depend on relationships between CIs and can span multiple tables. For example, you might ask: "Search for servers that depend on databases - only Linux servers running Redhat". {#now-assist-cmdb-rn-2026-03__now-assist-cmdb-rn-changed-features-1} ## January 2026 {#ariaid-title5} The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release. ### What's changed {#now-assist-cmdb-rn-2026-01__now-assist-cmdb-rn-changed-features} [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). {#now-assist-cmdb-rn-2026-01__now-assist-cmdb-rn-changed-features-1} ## December 2025 {#ariaid-title6} The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release. ### What's changed {#now-assist-cmdb-rn-2025-12__now-assist-cmdb-rn-changed-features} [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [New role required for the Create configuration item agentic workflow](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : The sn_cmdb_admin role is now required to use the Create configuration item agentic workflow (was sn_cmdb_editor). [Create a CI using ServiceNow Otto](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : Verbal interaction with this feature has improved. Occasionally, you might need to create a CI manually. To help you, the CI creator agentic workflow accepts your natural language request and verifies that it understands which class the new CI should belong to. The workflow then checks Identification and Reconciliation engine (IRE) rules to determine the required attributes for the CI and requests that information. After you provide sufficient data, the workflow helps to ensure that the proposed CI includes the attributes that you requested, complies with IRE rules, and is not a duplicate. The workflow then creates the CI. [Getting advice from ServiceNow Otto on CMDB governance](https://www.servicenow.com/docs/access?context=na-cmdb-awf-governance&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : To help users understand the value of each step in the process, responses now include richer context. The CMDB Governance agentic workflow supports administrators and service owners by improving CMDB data governance. Before starting in on each governance task, the workflow presents the reasons for the task to help you better understand the importance and benefits of the activity. The objective is to ensure that CMDB data is accurate and complete so that users can trust the data. [Use ServiceNow Otto to search the CMDB](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : Verbal interaction with this feature has improved. Users can now select the CI inline when multiple CIs are returned as matches. A summary of the CI now appears in the conversation. The CMDB search agentic workflow enables you to search for CIs by specifying any of several attributes of the CI of interest. The workflow accepts your natural language request, verifies your search goal, and then generates a keyword search, a single-table search with dot walks, or a multi-table search, depending on the information that you provided. The workflow can infer CI relationship data to generate an appropriate query. [View CI information with the ServiceNow Otto CI summarization skill](https://www.servicenow.com/docs/access?context=na-cmdb-agent-ci-summarizer&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : Verbal interaction with this feature has improved. You can now view a concise summary of the key CI data by selecting the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of. : Resolve de-duplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template. [Fix SGC import set issues with the ServiceNow Otto SGC diagnosis skill](https://www.servicenow.com/docs/access?context=now-assist-sgc-diagnose&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) : Verbal interaction with this feature has improved. You can now diagnose a failed import set that is associated with a Service Graph Connector to get a summary of the errors and recommendations for resolving the issues. {#now-assist-cmdb-rn-2025-12__now-assist-cmdb-rn-changed-features-1}