---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Continual Improvement Management release notes

# Continual Improvement Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Continual Improvement Management application enables organizations to plan and implement service, process, and function improvements proactively. Continual Improvement Management was enhanced and updated in the Zurich release.

## About Continual Improvement Management {#continual-improvement-management-rn__continual-improvement-management-rn-highlights}

* Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions.
* Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement.

{#continual-improvement-management-rn__ul_g5h_34m_nfc}

See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) for more information.{#continual-improvement-management-rn__continual-improvement-management-rn-highlights-2}

## Activation and other requirements

Activation information

:   The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow
    Application Manager after purchasing a subscription.{#continual-improvement-management-rn__continual-improvement-management-rn-activation-1}

## Accessibility and localization

Localization information

:   Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform.{#continual-improvement-management-rn__continual-improvement-management-rn-localization-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Continual Improvement Management application enables organizations to plan and implement service, process, and function improvements proactively. Continual Improvement Management was enhanced and updated in the Zurich release.

### What's new {#continual-improvement-management-rn-release__continual-improvement-management-rn-new-features}

[CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US)
:   Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions.

[Applications integrated with Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-integration&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US)
:   As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator.
{#continual-improvement-management-rn-release__continual-improvement-management-rn-new-features-1}

### What's changed {#continual-improvement-management-rn-release__continual-improvement-management-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#continual-improvement-management-rn-release__continual-improvement-management-rn-ui-changes-1}