--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Subscription Management release notes # Subscription Management release notes {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ## About Subscription Management {#subscription-management-rn__subscription-management-rn-highlights} * Manage custom applications and table mapping through the custom application list and custom table inventory list. * View and filter subscribers by domain for user-based subscriptions in domain-separated instances. * View and filter Now Assist usage by domain in domain-separated instances. * Monitor Workflow Data Fabric usage and view token use rate of each capability. {#subscription-management-rn__ul_o3h_5nd_4fc} Zurich Path 11 * Automatically manage user-based allocations by user roles if you have never used the manual allocation workflow before. {#subscription-management-rn__ul_ith_1pt_tjc} See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) for more information.{#subscription-management-rn__subscription-management-rn-highlights-3} ## Activation and other requirements Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). For cumulative release notes information for applications available on the ServiceNow Store, see [ServiceNow Store release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#subscription-management-rn__subscription-management-rn-activation-1} Upgrade information : Subscription Management version 5.0 is active by default on all instances of the Zurich release. Update to Subscription Management version 6.1 or later to use the latest features. For more information about updating Subscription Management, see [Update an application or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).{#subscription-management-rn__subscription-management-rn-upgrade-info-1} ## September 2026 {#ariaid-title2} The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ### What's changed {#subscription-management-rn-2026-09__subscription-management-rn-changed-features} ## July 2026 {#ariaid-title3} The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ### What's changed {#subscription-management-rn-2026-07__subscription-management-rn-changed-features} [Streamlined user-based subscription allocation starting in Zurich Path 11](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations. {#subscription-management-rn-2026-07__subscription-management-rn-changed-features-1} ## March 2026 {#ariaid-title4} The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ### What's changed {#subscription-management-rn-2026-03__subscription-management-rn-changed-features} [Hidden user-based subscription allocations](https://www.servicenow.com/docs/access?context=subscriptions-overview-v2&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details. {#subscription-management-rn-2026-03__subscription-management-rn-changed-features-1} ## January 2026 {#ariaid-title5} The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ### What's changed {#subscription-management-rn-2026-01__subscription-management-rn-changed-features} [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : Now Assist usage measurement is evolving. If your instances are below Zurich Patch 6, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement states. For more information, see [Now Assist Usage - Overview \& New Measurement Logic \[KB2704710\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). {#subscription-management-rn-2026-01__subscription-management-rn-changed-features-1} ## Zurich Early Availability {#ariaid-title6} The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ### What's new {#subscription-management-rn-2025-08__subscription-management-rn-new-features} [Monitor Workflow Data Fabric usage](https://www.servicenow.com/docs/access?context=monitoring-wdf-capability-use&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability. {#subscription-management-rn-2025-08__subscription-management-rn-new-features-1} ## Zurich {#ariaid-title7} The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Zurich release. ### What's new {#subscription-management-rn-release__subscription-management-rn-new-features} [Manage custom applications and table mapping through the platform](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : Map any missing custom application and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list. [Support for domain separation](https://www.servicenow.com/docs/access?context=domain-separation-subscription-mgmt&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain. {#subscription-management-rn-release__subscription-management-rn-new-features-1} ### What's changed {#subscription-management-rn-release__subscription-management-rn-ui-changes} Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. {#subscription-management-rn-release__subscription-management-rn-ui-changes-1} [Assist usage excludes demo data](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) : Demonstration instances are excluded from the total Assist usage count to improve tracking of Assist consumption. {#subscription-management-rn-release__subscription-management-rn-changed-features-1}