---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Care Team Operations for Facilities release notes

# Care Team Operations for Facilities release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Care Team Operations for Facilities application contains the case types to report and fulfill facilities issues as a part of Healthcare Operations. Care Team Operations for Facilities is a new application in the Zurich release.

## About Care Team Operations for Facilities {#cto-facilities-rn__cto-facilities-rn-highlights}

* Automate healthcare operations by enabling facilities support request creation and fulfillment.
* Create facility support requests from directly within the Care Team Portal or Care Team Mobile.
* Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.\]
* Assign roles and responsibilities more efficiently with a streamlined user configuration process.
{#cto-facilities-rn__ul_b35_kvm_kfc}

See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US) for more information.{#cto-facilities-rn__cto-facilities-rn-highlights-2}

## Activation and other requirements

Important:  
Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cto-facilities-rn__cto-facilities-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Care Team Operations for Facilities application contains the case types to report and fulfill facilities issues as a part of Healthcare Operations. Care Team Operations for Facilities is a new application in the Zurich release.

### What's new {#cto-facilities-rn-release__cto-facilities-rn-new-features}

[Healthcare Facilities case](https://www.servicenow.com/docs/access?context=cto-facilities-case-overview&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)

:   Expand facilities cases to support custom support requests for your organization's facilities support department.

[Create facilities support requests](https://www.servicenow.com/docs/access?context=cto-facilities-create-request&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)

:   Request support from your organization's facilities department with pre-configured catalog items.

[Healthcare facilities case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-facilities-fulfilling-requests&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)

:   Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders.

[Setting up roles and responsibilities in Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=hco-facilities-set-up-roles-responsibilities&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)

:   Roles and responsibilities have been updated to allow for more selective user access.

    The following responsibilities were added:

    * Support department agent
    * Support department manager
    {#cto-facilities-rn-release__ul_yq4_2hf_fhc}

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.
{#cto-facilities-rn-release__cto-facilities-rn-new-features-1}