---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Service Level Management release notes

# Service Level Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Service Level Management application helps to gather service requirements, and monitor and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Zurich release.

## About Service Level Management {#service-level-management-rn__service-level-management-rn-highlights}

* Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.{#service-level-management-rn__walkup-experience-rn-highlights-1}

* SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA.
{#service-level-management-rn__ul_n54_dkk_w2c}

See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) for more information.{#service-level-management-rn__service-level-management-rn-highlights-2}

## Activation and other requirements

Activation information

:   Service Level Management is a ServiceNow AI Platform feature that is active by default.{#service-level-management-rn__service-level-management-rn-activation-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## Zurich {#ariaid-title2}

The ServiceNow®
Service Level Management application helps to gather service requirements, and monitor and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Zurich release.

### What's new {#service-level-management-rn-release__service-level-management-rn-new-features}

[Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US)
:   Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response
    times.
{#service-level-management-rn-release__service-level-management-rn-new-features-1}

### What's changed {#service-level-management-rn-release__service-level-management-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#service-level-management-rn-release__service-level-management-rn-ui-changes-1}