---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Knowledge Graph release notes

# Knowledge Graph release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read  
The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

## About Knowledge Graph {#knowledge-graph-rn__knowledge-graph-rn-highlights}

Zurich patch 13:

* Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto panel, ServiceNow® Otto for Virtual Agent, and AI Agents.
{#knowledge-graph-rn__ul_vss_xmm_lkc}  
[Zurich Patch 12](https://servicenow-prod.fluidtopics.net/nFEzte~_Oj3p5oe_IOj~iw "The Zurich Patch 12 release contains important problem fixes.")

* ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto.
* Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax.
{#knowledge-graph-rn__ul_kxl_3t2_dkc}  
[Zurich Patch 11](https://servicenow-prod.fluidtopics.net/JQLHTFYdMq84dtlOmcoOXA "The Zurich Patch 11 release contains important problem fixes.")

* Knowledge Graph now supports queries with Glidelist references.
{#knowledge-graph-rn__ul_xjg_wny_vjc}  
[Zurich Patch 7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.")

* Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags.
* Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries.
* Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup.
* Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology.
{#knowledge-graph-rn__ul_iwj_3wl_k3c}  
[Zurich Patch 5](https://servicenow-prod.fluidtopics.net/EUKjGiGPGAI0Y2J3e0OXkQ "The Zurich Patch 5 release contains important problem fixes.")

* Review changes to Now Assist usage measurement.
{#knowledge-graph-rn__ul_th5_hpb_xhc}  
[Zurich Patch 4](https://servicenow-prod.fluidtopics.net/i4YMnCLVW7eu1rHqMLWEww "The Zurich Patch 4 release contains important problem fixes.")

* Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy.
* Admins can create and use tags to prioritize relevant tables for specific use cases.
* Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification.
* Knowledge Graph now supports aggregate queries.
{#knowledge-graph-rn__ul_ttz_kms_ghc}  
[Zurich Patch 2](https://servicenow-prod.fluidtopics.net/3Y_k_JRSgF6zCGckwZBWJQ "The Zurich Patch 2 release contains important problem fixes.")

* Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables
{#knowledge-graph-rn__ul_ubt_spq_wgc}  
[Zurich Patch 1](https://servicenow-prod.fluidtopics.net/ryznRs456gpDAGVQsRzm4g "The Zurich Patch 1 release contains important problem fixes.")

* Supports nodes from parent and grandparent nodes in the hierarchy.
* Supports Configuration Management Database (CMDB) queries in Now Assist panel.
{#knowledge-graph-rn__ul_bs4_rpq_wgc}  
Zurich EA

* Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI.
* Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy.
{#knowledge-graph-rn__ul_mgb_k4m_zfc}

See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) for more information.{#knowledge-graph-rn__knowledge-graph-rn-highlights-7}

## Activation and other requirements

Important:  
Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.{#knowledge-graph-rn__knowledge-graph-rn-activation-1}

Additional requirements

:   Ensure that your instance is upgraded to
    XP7.{#knowledge-graph-rn__knowledge-graph-rn-additional-reqs-1}

## August 2026 {#ariaid-title2}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's new {#knowledge-graph-rn-2026-08__knowledge-graph-rn-new-features}

:   A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and
    offers options to save and reuse the queries later.
{#knowledge-graph-rn-2026-08__knowledge-graph-rn-new-features-1}

## March 2026 {#ariaid-title3}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's new {#knowledge-graph-rn-2026-03__knowledge-graph-rn-new-features}

[Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags.
{#knowledge-graph-rn-2026-03__knowledge-graph-rn-new-features-1}

## January 2026 {#ariaid-title4}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's changed {#knowledge-graph-rn-2026-01__knowledge-graph-rn-changed-features}

[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).
{#knowledge-graph-rn-2026-01__knowledge-graph-rn-changed-features-1}

## December 2025 {#ariaid-title5}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's new {#knowledge-graph-rn-2025-12__knowledge-graph-rn-new-features}


[Using Enterprise graph schema](https://www.servicenow.com/docs/access?context=global-graph-schema&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities,
    enabling database queries across all instance tables.
{#knowledge-graph-rn-2025-12__knowledge-graph-rn-new-features-1}

[Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of
    results.

## October 2025 {#ariaid-title6}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's new {#knowledge-graph-rn-2025-10__knowledge-graph-rn-new-features}

[Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query.
{#knowledge-graph-rn-2025-10__knowledge-graph-rn-new-features-1}

## Zurich Early Availability {#ariaid-title7}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's new {#knowledge-graph-rn-2025-08__knowledge-graph-rn-new-features}

[Configure LLM for Knowledge Graph](https://www.servicenow.com/docs/access?context=configure-gpt-4-0-for-knowledge-graph&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy.
{#knowledge-graph-rn-2025-08__knowledge-graph-rn-new-features-1}

## Zurich {#ariaid-title8}

The ServiceNow®
Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.

### What's changed {#knowledge-graph-rn-release__knowledge-graph-rn-ui-changes}

[Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user
    experience. A dark theme option is available for web and mobile experiences.
{#knowledge-graph-rn-release__knowledge-graph-rn-ui-changes-1}