Financial Services Operations Integration with Visa release notes

  • Release version: Zurich
  • Updated November 2, 2025
  • 2 minutes to read
  • The ServiceNow® Financial Services Operations Integration with Visa application enables easier integration with workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Zurich release.

    Financial Services Operations Integration with Visa highlights for the Zurich release

    ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs.

    See Financial Services Operations Integration with Visa for more information.

    Important:
    Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Enable cardholder purchase inquiry property
    Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Activation information

    Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.