Career Conversations release notes

Career Conversations highlights for the Zurich release

As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool.
As a manager, select and preview feedback templates when requesting feedback.
As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub.

Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
Make career conversations easy to create and track using the growth conversations agentic workflow.
As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent.
As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation.

See Career Conversations for more information.

Important:

Career Conversations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Zurich release

New third-party AI model provider options available for all AI applications: Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

Zurich Patch 7

Streamline feedback collection and review using the Employee feedback collection AI agent: As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee’s recent feedback with easy navigation to the feedback page in Manager Hub.

Zurich Patch 2

Create a growth conversation with the help of an agent in Now Assist: As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful.
Note:
This feature is available when you have both Now Assist for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection
Edit a conversation series: As a manager, you can now edit a conversation series based on your requirements.
End a conversation series: As a manager, you can now specify a date on which a growth conversation series should end.
View upcoming conversations based on status: As a manager, you can now filter upcoming conversations based on the status of the conversation.

UI changes

Coral theme: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

Zurich Patch 2

AI Agents button to create a growth conversation using Now Assist: A Plan conversation with AI button is added to the Career Conversations home page.
Edit series button: A new Edit series button has been added to edit conversations on the conversations screen.

Zurich Patch 1

Filters on the Conversations page: The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state.

Activation information

Install Career Conversations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Career Conversations: Career Conversations supports an end-to-end process for individuals and managers to create and manage career growth conversations.
Opportunity Marketplace: Opportunity Marketplace enhances career mobility. This application provides employees with an intuitive experience to explore career opportunities. Customizable match preferences are seamlessly integrated with your Applicant Tracking System (ATS) to enhance employee engagement with transparent and efficient career development.
Leader Hub: Leader Hub empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are simultaneously conducive to their workforce and the achievement of desired business outcomes.
Employee Goals: The ServiceNow® Employee Goals application lets employees view and track their career goals from the Employee Center. This application is a tool that enables employees to stay focused and aligned with your company's strategic objectives, resulting in improved overall organizational performance.
Mentoring: The ServiceNow® Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors.
Learning: The Learning application enables you to discover, manage, and engage with career development content. This application enables users to configure learning catalogs that contain course items from both internal and external learning systems.
Skills Foundation: The ServiceNow® Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.
Employee Center: ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.
Manager Hub: The ServiceNow® Manager Hub increases a manager's self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalized resources.