--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Career Conversations release notes # Career Conversations release notes {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release. ## About Career Conversations {#career-conversations-rn__career-conversations-rn-highlights} [Zurich Patch 7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.") * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. {#career-conversations-rn__ul_b2q_wy4_hfc} [Zurich Patch 2](https://servicenow-prod.fluidtopics.net/3Y_k_JRSgF6zCGckwZBWJQ "The Zurich Patch 2 release contains important problem fixes.") * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Make career conversations easy to create and track using the growth conversations agentic workflow. * As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. * As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. {#career-conversations-rn__ul_qph_vzx_k3c} See [Career Conversations](https://www.servicenow.com/docs/access?context=egd-activities-landing-page&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) for more information.{#career-conversations-rn__career-conversations-rn-highlights-2} ## Activation and other requirements Important: Career Conversations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Install Career Conversations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#career-conversations-rn__career-conversations-rn-activation-1} ## March 2026 {#ariaid-title2} The ServiceNow® Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release. ### What's new {#career-conversations-rn-2026-03__career-conversations-rn-new-features} [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub. {#career-conversations-rn-2026-03__career-conversations-rn-new-features-1} ## Zurich General Availability {#ariaid-title3} The ServiceNow® Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release. ### What's changed {#career-conversations-rn-2025-09__career-conversations-rn-ui-changes} [AI Agents button to create a growth conversation using Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : A Plan conversation with AI button is added to the Career Conversations home page. {#career-conversations-rn-2025-09__career-conversations-rn-ui-changes-1} ## Zurich {#ariaid-title4} The ServiceNow® Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release. ### What's new {#career-conversations-rn-release__career-conversations-rn-new-features} [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. {#career-conversations-rn-release__career-conversations-rn-new-features-1} [Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both ServiceNow Otto for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection [Edit a conversation series](https://www.servicenow.com/docs/access?context=edit-conversations-series&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : As a manager, you can now edit a conversation series based on your requirements. [End a conversation series](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : As a manager, you can now specify a date on which a growth conversation series should end. [View upcoming conversations based on status](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : As a manager, you can now filter upcoming conversations based on the status of the conversation. ### What's changed {#career-conversations-rn-release__career-conversations-rn-ui-changes} Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. {#career-conversations-rn-release__career-conversations-rn-ui-changes-1} [Edit series button](https://www.servicenow.com/docs/access?context=edit-conversations-series&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : A new Edit series button has been added to edit conversations on the conversations screen. [Filters on the Conversations page](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state.