---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Care Team Operations for Healthcare IT release notes

# Care Team Operations for Healthcare IT release notes {#ariaid-title1}

Release version: Zurich  
Updated November 4, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Care Team Operations for Healthcare IT application contains the case types to report and fulfill healthcare IT issues. Care Team Operations for Healthcare IT was enhanced and updated in the Zurich release.

## About Care Team Operations for Healthcare IT {#cto-healthcare-it-rn__cto-healthcare-it-rn-highlights}

Assign roles and responsibilities more efficiently with an updated user configuration process.{#cto-healthcare-it-rn__cto-healthcare-it-rn-highlights-1}

See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US) for more information.{#cto-healthcare-it-rn__cto-healthcare-it-rn-highlights-2}

## Activation and other requirements

Important:  
Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cto-healthcare-it-rn__cto-healthcare-it-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Care Team Operations for Healthcare IT application contains the case types to report and fulfill healthcare IT issues. Care Team Operations for Healthcare IT was enhanced and updated in the Zurich release.

### What's new {#cto-healthcare-it-rn-release__cto-healthcare-it-rn-new-features}

[Setting up roles and responsibilities in Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hco-it-set-up-roles-responsibilities&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)

:   Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:

    * Support department agent
    * Support department manager
    {#cto-healthcare-it-rn-release__ul_yq4_2hf_fhc}

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.
{#cto-healthcare-it-rn-release__cto-healthcare-it-rn-new-features-1}