Operational Technology Vulnerability Response release notes
The ServiceNow® Operational Technology Vulnerability Response (OTVR) application enables you to prioritize Operational Technology (OT) vulnerabilities at a site level. Operational Technology Vulnerability Response was enhanced and updated in the Zurich release.
Operational Technology Vulnerability Response highlights for the Zurich release
- Configure Operational Technology Vulnerability Response from the Security Exposure Management Workspace (SEM Workspace).
- Access the Operational Technology Vulnerability Response Risk Calculator plugin directly without loading the demo data.
- View all vulnerable items that have been created from the OT Vulnerable Items list in the Industrial Workspace.
- View all remediation tasks that have been created from the OT Remediation Tasks list in the Industrial Workspace.
- View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals list in the Industrial Workspace.
- Hardware Vulnerability Assessment is available for firmware discovery models without normalized data.
Important:
Operational Technology Vulnerability Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Zurich release
- Configuring Operational Technology Vulnerability Response from the SEM Workspace
- Starting from Operational Technology Vulnerability Response version 30.0.x, users may be redirected to the Unified Security Exposure Management (USEM) Workspace to perform some configuration tasks. The Vulnerability Response plugin is consolidated under USEM from version 30.0.x.
- Demo data not required for Operational Technology Risk Calculator plugin
- You can directly access and use the Operational Technology Vulnerability Response Risk Calculator without loading the demo data while installing the plugin. In previous releases, the risk calculation was included as part of the demo data.
- Enhanced features for Hardware Vulnerability Assessment for OT devices
- The following enhancements are available in Hardware Vulnerability Assessment:
- Assessments without Normalization: Ability to assess discovery models without content available for normalization.
- Confidence Scores: New scoring mechanism for all types of assessments.
- Version Range Support: The range information provided by the National Vulnerability Database (NVD) is used to create assessments without explicitly creating Common Platform Enumeration (CPEs) in the NVD.
- Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model have the same publisher and model.
- Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new assessments are generated for new firmware version.
- Vulnerability risk scores on the OT Risk Management dashboard
- View a table of vulnerability risk scores for your OT devices at each level of the equipment model with the OT Risk Management dashboard.
UI changes
- OT Vulnerable items list in the Industrial Workspace
- The All list was added in the OT Vulnerable Items list available in the Industrial Workspace list menu. You can use this section to view all the vulnerable items (VITs) that have been created for your OT environment. You must be assigned the user_role to view all VITs.
- OT Remediation Tasks list in the Industrial Workspace
- The All list was added in the OT Remediation Tasks list available in the Industrial Workspace list menu. You can use this section to view all the remediation tasks that have been created for the respective VITs in your OT environment. You must be assigned the user_role to view the remediation tasks.
- OT Vulnerability Exception Approvals list in the Industrial Workspace
- Use this menu to view all vulnerability exceptions that have been approved by you or assigned to you. This menu enables you to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial Workspace.
Activation information
Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.