---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Upgrade Console release notes

# Upgrade Console release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Upgrade Console application guides you for a comprehensive and efficient upgrade experience. Upgrade Console was enhanced and updated in the Zurich release.

## About Upgrade Console {#upgrade-management-rn__upgrade-management-rn-highlights}

* Enable a smooth upgrade experience on your production and sub-production instances by completing essential tasks before, during, and after the instance upgrade.
* Access Upgrade Console and Guided upgrade by experiencing the new and updated options.
{#upgrade-management-rn__ul_pps_bs5_w2c}

See [Upgrade Console](https://www.servicenow.com/docs/access?context=um-landing-page&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) for more information.{#upgrade-management-rn__upgrade-management-rn-highlights-2}

## Activation and other requirements

Important:  
Upgrade Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Upgrade Console is a ServiceNow AI Platform feature that is active by default.{#upgrade-management-rn__upgrade-management-rn-activation-1}

## December 2025 {#ariaid-title2}

The ServiceNow®
Upgrade Console application guides you for a comprehensive and efficient upgrade experience. Upgrade Console was enhanced and updated in the Zurich release.

### What's new {#upgrade-management-rn-2025-12__upgrade-management-rn-new-features}

[Additional step in pre-upgrade activities](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   You an now choose an upgrade plan in the Choose an upgrade plan step by either selecting an existing plan or by creating a new plan. This new step is applicable for both production and sub-production instances.

[Enhanced functionalities in the Preview application upgrades step](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Experience the new functionalities within the Preview application upgrades step for a seamless upgrade experience on your instance. These new functionalities are applicable for both production and sub-production
    instances.

Enhanced capabilities in the Store application upgrades step
:   Review the Store application upgrades step in the post-upgrade activities for updated information in the App updates and Upgrade store applications sections. You can also use the new Sync Now option to
    update the list of installed applications that were either added or upgraded outside the upgrade process.
{#upgrade-management-rn-2025-12__upgrade-management-rn-new-features-1}

### What's deprecated or removed {#upgrade-management-rn-2025-12__upgrade-management-rn-removed-features}

* Removed the Ready your environment step in the pre-upgrade activities on a production instance.
{#upgrade-management-rn-2025-12__upgrade-management-rn-removed-features-1}

## Zurich {#ariaid-title3}

The ServiceNow®
Upgrade Console application guides you for a comprehensive and efficient upgrade experience. Upgrade Console was enhanced and updated in the Zurich release.

### What's new {#upgrade-management-rn-release__upgrade-management-rn-new-features}

[Additional way to access Upgrade Management](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   You can now access Upgrade Console through the Admin menu by selecting Admin Home, and then selecting the Upgrade Console link.

[Guided upgrade on sub-production instance](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Upgrade your sub-production instance to facilitate a seamless and successful transition. This process is structured into three pivotal phases: Pre-upgrade, Instance upgrade, and Post-upgrade tasks.

[Guided upgrade on production instance](https://www.servicenow.com/docs/access?context=um-guided-tour-implement-prod&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Elevate your upgrade experience within your production instance by meticulously completing each stage of the transition. This comprehensive process encompasses four crucial phases: Select upgrade, Pre-upgrade, Instance
    upgrade, and Post-upgrade tasks, all designed for a successful upgrade experience.
{#upgrade-management-rn-release__upgrade-management-rn-new-features-1}

### What's changed {#upgrade-management-rn-release__upgrade-management-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#upgrade-management-rn-release__upgrade-management-rn-ui-changes-1}

[Updated access to Guided upgrade](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Apart from the Guided upgrade tab option, you can also access Guided upgrade by selecting Resume upgrade if there is an ongoing upgrade in the instance.
{#upgrade-management-rn-release__upgrade-management-rn-changed-features-1}