Care Team Operations for Environmental Services release notes
The ServiceNow® Care Team Operations for Environmental Services application contains case types to report and fulfill facilities issues as part of Healthcare Operations. Care Team Operations for Environmental Services is a new application in the Zurich release.
Care Team Operations for Environmental Services highlights for the Zurich release
- Automate healthcare operations by enabling environmental support request creation and fulfillment.
- Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile.
- Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.
- Assign roles and responsibilities more efficiently with a streamlined user configuration processes.
See Care Team Operations for Environmental Services for more information.
Care Team Operations for Environmental Services features
- Healthcare Environmental Services case
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Expand Healthcare Environmental Services cases to support custom support requests for your organization’s environmental services support department.
- Create environmental services support requests
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Request support from your organization’s environmental services department with pre-configured catalog items.
- Healthcare Environmental Services case and work order synchronization
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Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders.
- Setting up roles and responsibilities in Care Team Operations for Environmental Services
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Roles and responsibilities are updated to allow for more selective user access.
The following responsibilities were added:- Support department agent
- Support department manager
Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.
Activation information
Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.