Operational Sustainability Management release notes

Release version: Zurich
Updated July 31, 2025
1 minute to read

The ServiceNow® Operational Sustainability Management application helps you to manage all your environmental, social, and governance (ESG) commitments. Operational Sustainability Management was enhanced and updated in the Zurich release.

About Operational Sustainability Management

  • Enable organizations to provide estimated data using pre-defined methods like average when actual data isn’t available.
  • Enhance data accuracy and governance by adding a review process for automated metric definitions.
  • Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops.
  • Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments.
  • Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.
  • Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control.
  • Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates.
  • Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration.
  • When renaming a metric definition, there’s an option to apply the updated name to its child metrics and their associated metric data tasks.
  • Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability.
  • Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit.

See Operational Sustainability Management (formerly Environmental, Social, and Governance) for more information.

Activation and other requirements

Important:
Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Activation information

Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.