---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Field Service Management release notes

# Field Service Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Field Service Management application unites AI, data, and workflows on a single enterprise-grade platform to revolutionize field operations in completion of any job the first time, every time. Field Service Management was enhanced and updated in the Zurich release.

## About Field Service Management {#field-service-management-rn__field-service-management-rn-highlights}

* Use the aggregated agent schedule to optimize the allocation of resources for a territory up to the specified cut-off date.
* Flag a task or use assignment assistance directly from the Work Order Task page to streamline task management.
* Configure Schedule Optimization to instantly adjust technician schedules in response to real-time events, like new priority 1 tasks, task cancellations, paid time off requests, or delays.
{#field-service-management-rn__ul_jmj_mwn_s2c}

See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=zurich&pubname=zurich-field-service-management&ft:locale=en-US) for more information.{#field-service-management-rn__field-service-management-rn-highlights-2}

## Activation and other requirements

Activation information

:   Field Service Management is a ServiceNow AI Platform feature that is active by default.{#field-service-management-rn__field-service-management-rn-activation-1}

Upgrade information

:   Effective March 1, 2025, the Google Places API, Directions API, and Distance Matrix API have been designated as legacy services. The newer versions of these services are Places API (New) and Routes API. Google Maps APIs for Field Service capabilities uses the latest version of the APIs in the Zurich release and Dispatcher Workspace version 8.0. To help avoid issues with the Google Maps APIs, enable Places API (New) and Routes API from Google Cloud Platform Console.{#field-service-management-rn__field-service-management-rn-upgrade-info-1}

* **[ServiceNow Otto for FSM release notes](https://servicenow-prod.fluidtopics.net/Id7eVhcSCAUk8_afZzhFnQ#now-assist-for-fsm-rn)**   
  The ServiceNow® ServiceNow Otto for FSM application brings generative AI to Field Service Management. ServiceNow Otto for FSM was enhanced and updated in the Zurich release.