Legal Virtual Agent Conversations release notes

Release version: Zurich
Updated January 28, 2026
1 minute to read

The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Zurich release, but it will be deprecated in a future release.

About Legal Virtual Agent Conversations

Activation and other requirements

Zurich

The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Zurich release, but it will be deprecated in a future release.

Plugin information

Deprecated plugins

The following plugins are planned for deprecation in a future release:

Legal Virtual Agent Conversations (sn_lg_virtual_agent): Planned for deprecation in C release.There is no replacement for this plugin.