---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Legal Virtual Agent Conversations release notes

# Legal Virtual Agent Conversations release notes {#ariaid-title1}

Release version: Zurich  
Updated January 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Zurich release, but it will be deprecated in a future release.

## About Legal Virtual Agent Conversations

## Activation and other requirements

## Zurich {#ariaid-title2}

The ServiceNow®
Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Zurich release, but it will be deprecated in a future release.

### Plugin information

Deprecated plugins

:   The following plugins are planned for deprecation in a future release:

    [Legal Virtual Agent Conversations](https://www.servicenow.com/docs/access?context=legal-va-conversations&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) (sn_lg_virtual_agent): Planned for deprecation in C release.There is no replacement for this plugin.{#lsd-virtual-agent-conv-rn-release__lsd-virtual-agent-conv-rn-plan-dep-plugin}