---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ITOM Cloud Accelerate release notes

# ITOM Cloud Accelerate release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
ITOM Cloud Accelerate provides workflows to govern the provisioning and management of your cloud and on-premise virtual infrastructure. It leverages ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. ITOM Cloud Accelerate was enhanced and updated in the Zurich release.

## About ITOM Cloud Accelerate {#itom-cloud-accelerate-rn__itom-cloud-accelerate-rn-highlights}

* Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management.
* Compliance visibility and account insights in Cloud Account Management.
* Improved asset-level filtering and visualization in Cloud Account Management.
* Ability to view cloud assets and access detailed information about associated configuration items (CIs).
* Migrated legacy workflows to subflows in Cloud Provisioning and Governance.
{#itom-cloud-accelerate-rn__ul_r52_q3w_y2c}

See [Cloud Governance](https://www.servicenow.com/docs/access?context=cloud-governance&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) for more information.{#itom-cloud-accelerate-rn__itom-cloud-accelerate-rn-highlights-2}

## Activation and other requirements

Important:  
ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   The ITOM Cloud Accelerate features are available as an application at [Cloud
    Accelerate](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=cloud%20governance), on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see [Request the Cloud Provisioning and Governance
    application](https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US).{#itom-cloud-accelerate-rn__itom-cloud-accelerate-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
ITOM Cloud Accelerate provides workflows to govern the provisioning and management of your cloud and on-premise virtual infrastructure. It leverages ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. ITOM Cloud Accelerate was enhanced and updated in the Zurich release.

### What's new {#itom-cloud-accelerate-rn-release__itom-cloud-accelerate-rn-new-features}

[Configure a custom catalog ID in Cloud Account Management account request](https://www.servicenow.com/docs/access?context=configuring-catalog-ids-in-cam-account-request&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US)

:   Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the
    sn_itom_cam.cam_catalog_id system property. This property is set by default to the base
    system CAM catalog.

[Viewing Cloud Account Management dashboards](https://www.servicenow.com/docs/access?context=about-cam-dashboard&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US)
:   Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab.

    * Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location.
    * Overview page:
      * View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page.
      * Monitor total accounts by provider, with change tracking since the last update.
      {#itom-cloud-accelerate-rn-release__ul_dgh_vzb_yfc}
    * Cloud assets dashboard:
      * Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard.
      * Identify missing ownership information for accounts to support accountability and audit readiness.
      * Asset viewers can drill down to view detailed information for each configuration item (CI).
      {#itom-cloud-accelerate-rn-release__ul_crt_sjd_wfc}
    {#itom-cloud-accelerate-rn-release__ul_l2y_qzb_yfc}

[Viewing the home page](https://www.servicenow.com/docs/access?context=view-home-page&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) in Cloud Account Management
:
    * Visualize growth trends across cloud providers with a time-based graph showing account activity.
    * Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard.
    * Use filters like cloud provider and business unit to refine the dashboard view for tailored insights.
    {#itom-cloud-accelerate-rn-release__ul_eg1_vjd_wfc}

[Cloud Provisioning and Governance](https://www.servicenow.com/docs/access?context=cloud-management-v2-landing-page&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US)
:   The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows.
{#itom-cloud-accelerate-rn-release__itom-cloud-accelerate-rn-new-features-1}