---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Walk-up Experience release notes

# Walk-up Experience release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Zurich release.

## About Walk-up Experience {#walkup-experience-rn__walkup-experience-rn-highlights}

Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.{#walkup-experience-rn__walkup-experience-rn-highlights-1}

See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) for more information.{#walkup-experience-rn__walkup-experience-rn-highlights-2}

## Activation and other requirements

Activation information

:   Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate Walk-up Experience](https://www.servicenow.com/docs/access?context=activate-walkup-experience&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US).{#walkup-experience-rn__walkup-experience-rn-activation-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## Zurich {#ariaid-title2}

The ServiceNow®
Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Zurich release.

### What's changed {#walkup-experience-rn-release__walkup-experience-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#walkup-experience-rn-release__walkup-experience-rn-ui-changes-1}