---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Performance Analyzer release notes

# Performance
Analyzer release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Performance Analyzer application enables you to access page load time data, trends, and waterfall visualizations directly from your instance. It also helps you to identify page performance issues and bottlenecks in UX framework
pages independently. Performance Analyzer is a new application in the Zurich release.

## About Performance
Analyzer {#performance-analyzer-rn__performance-analyzer-rn-highlights}

* View a waterfall or request flows displayed as executions sequences in a structured tree-like timeline.
* Receive page load time data directly on the instance.
* Access aggregated metrics by application and routes.
{#performance-analyzer-rn__ul_bhs_1kw_lfc}

See [Performance Analyzer](https://www.servicenow.com/docs/access?context=performance-analyzer-landing&version=zurich&pubname=zurich-application-development&ft:locale=en-US) for more information.{#performance-analyzer-rn__performance-analyzer-rn-highlights-2}

## Activation and other requirements

Important:  
Performance Analyzer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Performance Analyzer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#performance-analyzer-rn__performance-analyzer-rn-activation-1}

Upgrade information

:   Starting with the Zurich release, Performance Analyzer is available on your instance automatically. For access to Performance Analyzer on earlier instances, install Performance Analyzer from the ServiceNow® Store.{#performance-analyzer-rn__performance-analyzer-rn-upgrade-info-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Performance Analyzer application enables you to access page load time data, trends, and waterfall visualizations directly from your instance. It also helps you to identify page performance issues and bottlenecks in UX framework
pages independently. Performance Analyzer is a new application in the Zurich release.

### What's new {#performance-analyzer-rn-release__performance-analyzer-rn-new-features}

[Filter by duration](https://www.servicenow.com/docs/access?context=filter-application-metrics-by-duration&version=zurich&pubname=zurich-application-development&ft:locale=en-US)
:   Select a duration from the last fifteen minutes to the last seven days to view the aggregate data from that time period for each of your applications. The aggregate data includes total UI time, download time, trends, and a
    comparison to previous performance over that duration.

[Application metrics](https://www.servicenow.com/docs/access?context=get-application-metrics&version=zurich&pubname=zurich-application-development&ft:locale=en-US)
:   Select an application to filter metrics by total UI time and download time, as well as view page route performance.

[Page route metrics](https://www.servicenow.com/docs/access?context=get-page-route-metrics&version=zurich&pubname=zurich-application-development&ft:locale=en-US)
:   Select a page route within an application to view interaction metrics including timestamps, interaction types, total UI time, download time, and record.

[Interaction metrics](https://www.servicenow.com/docs/access?context=get-interaction-metrics&version=zurich&pubname=zurich-application-development&ft:locale=en-US)
:   Select an interaction within a page route to view a waterfall with details for each resource on the page during that interaction.
{#performance-analyzer-rn-release__performance-analyzer-rn-new-features-1}