Operational Technology Incident Management release notes
The ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.
About Operational Technology Incident Management
- Report an OT incident without an OT incident role using the Employee Center for OT.
See Operational Technology Incident Management for more information.
Activation and other requirements
- Activation information
Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
March 2026
The ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.
What's new
- Use the Employee Center for OT to report an OT incident
- Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.
What's changed
- Catalog item for reporting an OT incident
- The Report OT incident item has been added to the OT Service Catalog for use in the Employee Center for OT.
Zurich
The ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.
What's changed
- Admin role dependency
- Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.