---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Operational Technology Incident Management release notes

# Operational Technology Incident Management release notes {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.

## About Operational Technology Incident Management {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-highlights}

[Zurich Patch 7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.")

* Report an OT incident without an OT incident role using the Employee Center for OT.
{#operational-technology-incident-management-rn__ul_qqs_q2c_q3c}

See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US) for more information.{#operational-technology-incident-management-rn__operational-technology-incident-management-rn-highlights-2}

## Activation and other requirements

Important:  
Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#operational-technology-incident-management-rn__operational-technology-incident-management-rn-activation-1}

## March 2026 {#ariaid-title2}

The ServiceNow®
Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.

### What's new {#operational-technology-incident-management-rn-2026-03__operational-technology-incident-management-rn-new-features}

[Use the Employee Center for OT to report an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US)
:   Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.
{#operational-technology-incident-management-rn-2026-03__operational-technology-incident-management-rn-new-features-1}

### What's changed {#operational-technology-incident-management-rn-2026-03__operational-technology-incident-management-rn-ui-changes}

[Catalog item for reporting an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US)
:   The Report OT incident item has been added to the OT Service Catalog for use in the Employee Center for OT.
{#operational-technology-incident-management-rn-2026-03__operational-technology-incident-management-rn-ui-changes-1}

## Zurich {#ariaid-title3}

The ServiceNow®
Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.

### What's changed {#operational-technology-incident-management-rn-release__operational-technology-incident-management-rn-changed-features}

Admin role dependency
:   Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.
{#operational-technology-incident-management-rn-release__operational-technology-incident-management-rn-changed-features-1}