---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Sidebar release notes

# Sidebar release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Zurich release.

## About Sidebar {#sidebar-rn__sidebar-rn-highlights}

Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages.{#sidebar-rn__sidebar-rn-highlights-1}

See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US) for more information.{#sidebar-rn__sidebar-rn-highlights-2}

## Activation and other requirements

Important:  
Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US).{#sidebar-rn__sidebar-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Zurich release.

### What's new {#sidebar-rn-release__sidebar-rn-new-features}

[Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US)
:   Use threaded replies to answer Sidebar messages without adding clutter to the main discussion.
{#sidebar-rn-release__sidebar-rn-new-features-1}