Care Team Mobile release notes
The ServiceNow® Care Team Mobile application enables care teams to create and view shared support requests from the convenience of their mobile devices. Care Team Mobile is a new application in the Zurich release.
Care Team Mobile highlights for the Zurich release
- Create support requests based on installed Healthcare Operations case types directly from your mobile device.
- Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases.
- View requests for specific locations, such as patient rooms or supply closets.
- Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs.
See Care Team Mobile for more information.
Important:
Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Care Team Mobile features
- Create support requests
- Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile:
- Care Team Operations for Healthcare IT
- Care Team Operations for Biomed
- Care Team Operations for Facilities
- Care Team Operations for Environmental Services
- Scan assets
- Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases.
- Browse locations
- Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed.
Activation information
Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.