---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Care Team Mobile release notes

# Care Team Mobile release notes {#ariaid-title1}

Release version: Zurich  
Updated November 4, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Care Team Mobile application enables care teams to create and view shared support requests from the convenience of their mobile devices. Care Team Mobile is a new application in the Zurich release.

## About Care Team Mobile {#cto-mobile-rn__cto-mobile-rn-highlights}

* Create support requests based on installed Healthcare Operations case types directly from your mobile device.
* Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases.
* View requests for specific locations, such as patient rooms or supply closets.
* Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs.
{#cto-mobile-rn__ul_ck3_wry_2hc}

See [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US) for more information.{#cto-mobile-rn__cto-mobile-rn-highlights-2}

## Activation and other requirements

Important:  
Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cto-mobile-rn__cto-mobile-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Care Team Mobile application enables care teams to create and view shared support requests from the convenience of their mobile devices. Care Team Mobile is a new application in the Zurich release.

### What's new {#cto-mobile-rn-release__cto-mobile-rn-new-features}

[Create support requests](https://www.servicenow.com/docs/access?context=cto-mobile-create-requests&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)
:   Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile:

    * Care Team Operations for Healthcare IT
    * Care Team Operations for Biomed
    * Care Team Operations for Facilities
    * Care Team Operations for Environmental Services
    {#cto-mobile-rn-release__ul_mt1_j2f_fhc}

[Scan assets](https://www.servicenow.com/docs/access?context=cto-mobile-asset-scan&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)
:   Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases.

[Browse locations](https://www.servicenow.com/docs/access?context=cto-mobile-browse-locations&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US)
:   Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed.
{#cto-mobile-rn-release__cto-mobile-rn-new-features-1}