---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Legal Conflict of Interest release notes

# Legal Conflict of Interest release notes {#ariaid-title1}

Release version: Zurich  
Updated January 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Legal Conflict of Interest was enhanced and updated in the Zurich release.

## About Legal Conflict of Interest {#lsd-coi-rn__lsd-coi-rn-highlights}

Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution.{#lsd-coi-rn__lsd-coi-rn-highlights-1}

See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) for more information.{#lsd-coi-rn__lsd-coi-rn-highlights-2}

## Activation and other requirements

Important:  
Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#lsd-coi-rn__lsd-coi-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Legal Conflict of Interest was enhanced and updated in the Zurich release.

### What's new {#lsd-coi-rn-release__lsd-coi-rn-new-features}

[Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the
    appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill.  
    Note:  
    AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD).

[Submit COI request using ServiceNow Otto conversational intake](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
:   Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to
    automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores.  
    Note:  
    The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD).
{#lsd-coi-rn-release__lsd-coi-rn-new-features-1}

### Plugin information

New plugins

:   The following plugins are new in Zurich:

    Legal and Contracts Common Utilities (sn_lco_cmn): Common utilities plugin for Legal Service Delivery and Contract Management Pro.{#lsd-coi-rn-release__lsd-coi-rn-new-plugin}