---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes

# ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes {#ariaid-title1}

Release version: Zurich  
Updated November 4, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
ServiceNow Otto for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. ServiceNow Otto for MCO is a new application in the Zurich release.

## About ServiceNow Otto for Manufacturing Commercial Operations (MCO) {#now-assist-for-mco-rn__now-assist-for-mco-rn-highlights}

[Zurich Patch 5](https://servicenow-prod.fluidtopics.net/EUKjGiGPGAI0Y2J3e0OXkQ "The Zurich Patch 5 release contains important problem fixes.")

* Review changes to Now Assist usage measurement.
{#now-assist-for-mco-rn__ul_th5_hpb_xhc}  
[Zurich
Patch
4](https://servicenow-prod.fluidtopics.net/i4YMnCLVW7eu1rHqMLWEww "The Zurich Patch 4 release contains important problem fixes.")

* Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent.
{#now-assist-for-mco-rn__ul_az5_jtl_2hc}

See [ServiceNow Otto for Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US) for more information.{#now-assist-for-mco-rn__now-assist-for-mco-rn-highlights-3}

## Activation and other requirements

Important:  
Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Now Assist features are available with activation of ServiceNow Otto for MCO
    (com.sn.mfg.gen.ai) plugin. For more information,
    see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).{#now-assist-for-mco-rn__now-assist-for-mco-rn-activation-1}

## January 2026 {#ariaid-title2}

The ServiceNow®
ServiceNow Otto for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. ServiceNow Otto for MCO is a new application in the Zurich release.

### What's changed {#now-assist-for-mco-rn-2026-01__now-assist-for-mco-rn-changed-features}

[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).
{#now-assist-for-mco-rn-2026-01__now-assist-for-mco-rn-changed-features-1}

## December 2025 {#ariaid-title3}

The ServiceNow®
ServiceNow Otto for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. ServiceNow Otto for MCO is a new application in the Zurich release.

### What's new {#now-assist-for-mco-rn-2025-12__section_nct_4rv_2hc}

[Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US)

:   Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the
    corrective action and the corresponding charges.

    The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.
{#now-assist-for-mco-rn-2025-12__section_nct_4rv_2hc-1}