---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Now Assist and agentic AI release notes

# Now Assist and agentic AI release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Now Assist and agentic AI product enhancements and updates in the Zurich release.
Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.  
Important:  
Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
* **[AI Desktop Actions release notes](https://servicenow-prod.fluidtopics.net/4jX5zBPHhdS1xBC32lDE~w#agentic-desktop-rn)**   
  The ServiceNow® AI Desktop Actions application enables you to design, configure, and manage desktop actions to automate repetitive tasks. These desktop actions are executed by AI agents created in AI Agent Studio. AI Desktop Actions is a new application in the Zurich release.
* **[AI Control Tower release notes](https://servicenow-prod.fluidtopics.net/mpqHnTJ_ZTlMTP0r7YqboA#ai-control-tower-rn)**   
  The ServiceNow® AI Control Tower application provides a centralized workspace to track and act on AI governance work across the enterprise. AI Control Tower was enhanced and updated in the Zurich release.
* **[AIOps LEAP release notes](https://servicenow-prod.fluidtopics.net/Te3srE55ztmN2AU_GNbexA#aiops-leap-rn)**   
  The ServiceNow® AIOps LEAP application uses AI-driven insights to create automation and resolve high impact issues for quick incident resolution management. AIOps LEAP was enhanced to support additional large language models (LLMs) in the Zurich release.
* **[Generative AI Controller release notes](https://servicenow-prod.fluidtopics.net/klqKcdlZYdNld~~ARTmB~Q#generative-ai-controller-rn)**   
  The ServiceNow® Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. Generate and summarize content, analyze user sentiment, and write unique prompts. Generative AI Controller was enhanced and updated in the Zurich release.
* **[Knowledge Graph release notes](https://servicenow-prod.fluidtopics.net/i7A3O6JHVAr3Kln8JjAQyQ#knowledge-graph-rn)**   
  The ServiceNow® Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release.
* **[ServiceNow Otto release notes](https://servicenow-prod.fluidtopics.net/WR49~4X2TYkRA9COl8H0Xg#now-assist-rn)**   
  The ServiceNow® ServiceNow Otto experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. ServiceNow Otto was enhanced and updated in the Zurich release.
* **[AI Agent Studio release notes](https://servicenow-prod.fluidtopics.net/g7olV1uWppvkDyjm9NOLcA#now-assist-ai-agents-rn)**   
  The ServiceNow® AI agents provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. AI agents and AI Agent Studio were enhanced and updated in the Zurich release.
* **[ServiceNow Otto for App Engine release notes](https://servicenow-prod.fluidtopics.net/EM__9YlnTDK34kBnIyNHkw#now-assist-for-app-engine-rn)**   
  The ServiceNow® ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Enterprise Architecture (EA) release notes](https://servicenow-prod.fluidtopics.net/8aTsSGpDgX2tnrK2wHq8uA)**   
  The ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. ServiceNow Otto for Enterprise Architecture (EA) was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for CMDB release notes](https://servicenow-prod.fluidtopics.net/SP3qAsRIJ9aayBa_w~18PA#now-assist-cmdb-rn)**   
  The ServiceNow Otto for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remediating duplicate CIs, and manually create CIs. ServiceNow Otto for CMDB was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes](https://servicenow-prod.fluidtopics.net/CAMs5lOcqs6rXeuDccA2nw#now-assist-for-collaborative-work-management-rn)**   
  The ServiceNow® ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. ServiceNow Otto for CWM is a new application in the Zurich release.
* **[ServiceNow Otto for Creator release notes](https://servicenow-prod.fluidtopics.net/heMGpolVnFM5SJlcdar3ZQ#now-assist-for-creator-rn)**   
  The ServiceNow® ServiceNow Otto for Creator application includes generative AI skills that can help you develop on the ServiceNow AI Platform efficiently. ServiceNow Otto for Creator was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Customer Service Management (CSM) release notes](https://servicenow-prod.fluidtopics.net/YnVA9OOMpoLpll~sX29fTw#now-assist-for-csm-rn)**   
  The ServiceNow® ServiceNow Otto for CSM application brings generative AI to Customer Service Management (CSM). You can help improve productivity and efficiency by delivering enhanced self-service, recommended actions, and suggested answers. ServiceNow Otto for CSM was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Operational Sustainability Management Management release notes](https://servicenow-prod.fluidtopics.net/jP51M~Nez3gM1HxqlSpgSw#now-assist-for-esg-management-rn)**   
  The ServiceNow® ServiceNow Otto for Operational Sustainability Management application brings generative AI to Operational Sustainability Management. ServiceNow Otto for Operational Sustainability was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Financial Services Operations (FSO) release notes](https://servicenow-prod.fluidtopics.net/RKXwpFqWnSmZK4GaA5DXIA#now-assist-for-financial-services-operations-rn)**   
  The ServiceNow® ServiceNow Otto for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for third-party language models. ServiceNow Otto for FSO was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for FSM release notes](https://servicenow-prod.fluidtopics.net/wWtejuLt5lk_fn4lmfMgog#now-assist-for-fsm-rn)**   
  The ServiceNow® ServiceNow Otto for FSM application brings generative AI to Field Service Management. ServiceNow Otto for FSM was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Hardware Asset Management (HAM) release notes](https://servicenow-prod.fluidtopics.net/yM3df_WpIRrYZn~mYPkh5Q#now-assist-for-ham-rn)**   
  The ServiceNow Otto for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. ServiceNow Otto for HAM was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Integrated Risk Management (IRM)](https://servicenow-prod.fluidtopics.net/_8KNuhFTmocu9pYyuyzmzQ#now-assist-for-irm-rn)**   
  The ServiceNow® ServiceNow Otto for Integrated Risk Management (IRM) application brings generative AI to Governance, Risk, and Compliance. ServiceNow Otto for Integrated Risk Management (IRM) was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for HR Service Delivery (HRSD) release notes](https://servicenow-prod.fluidtopics.net/ydYBPtFUg~j2YW5bFT8UIQ#nahr-rn)**   
  The ServiceNow Otto for HR Service Delivery (HRSD) application brings generative AI to HR Service Delivery. Summarize case and chat information, and generates reply recommendations so that agents can propose quick resolutions. ServiceNow Otto for HRSD was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for IT Operations Management (ITOM) release notes](https://servicenow-prod.fluidtopics.net/rVh7WbXw6Am9o4AIN6bqvg#now-assist-for-itom-rn)**   
  The ServiceNow® ServiceNow Otto for ITOM application brings generative AI to ITOM. ServiceNow Otto for ITOM was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for IT Service Management (ITSM) release notes](https://servicenow-prod.fluidtopics.net/aM7ztR6efT2Zgt8~UvtLYQ#now-assist-for-itsm-rn)**   
  The ServiceNow® ServiceNow Otto for IT Service Management (ITSM) application brings agentic AI to IT Service Management. ServiceNow Otto for IT Service Management (ITSM) was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Legal Service Delivery (LSD) release notes](https://servicenow-prod.fluidtopics.net/x9VUS32bC6rfCRE1Uc_2MA#now-assist-for-lsd-rn)**   
  The ServiceNow® ServiceNow Otto for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter so that you understand the context, refresh the summary, and post the summary to the work notes. This summary helps you to understand the context faster. ServiceNow Otto for Legal Service Delivery (LSD) was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes](https://servicenow-prod.fluidtopics.net/HnjjoHucrmymWGIk4XvDpw#now-assist-for-mco-rn)**   
  The ServiceNow® ServiceNow Otto for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. ServiceNow Otto for MCO is a new application in the Zurich release.
* **[Operational Technology (OT) Manager Foundation release notes](https://servicenow-prod.fluidtopics.net/X~v2x29GSqtOk1J3wuTI9w#now-assist-for-otm-rn)**   
  The ServiceNow® OT Manager Foundation application helps streamline processes in the Industrial Workspace related to your OT device data. Operational Technology (OT) Manager Foundation is a new application in the Zurich release.
* **[ServiceNow Otto for Order Management release notes](https://servicenow-prod.fluidtopics.net/e7IxVEF5AMnIB6OWaksp9A#now-assist-order-management-rn)**   
  The ServiceNow® ServiceNow Otto for Order Management application brings platform AI capabilities to Sales Customer Relationship Management. ServiceNow Otto for Order Management is a new application in the Zurich release.
* **[ServiceNow Otto for Retail Service Management (RSM) release notes](https://servicenow-prod.fluidtopics.net/PCozK3xugR2O4BnYQZ2UXg#now-assist-retail-service-management-rn)**   
  The ServiceNow® ServiceNow Otto for Retail Service Management (RSM) application supports retail personas in efficiently managing and resolving cases. ServiceNow Otto for RSM is a new application in the Zurich release.
* **[ServiceNow Otto for Sales Automation release notes](https://servicenow-prod.fluidtopics.net/Df1vSKgUj5CTo7t_GSiiwQ#now-assist-for-sales-and-order-management-rn)**   
  The ServiceNow® ServiceNow Otto for Sales Automation application brings platform AI capabilities to Sales Customer Relationship Management. ServiceNow Otto for Sales Automation is a new application in the Zurich release.
* **[ServiceNow Otto for Sales Customer Relationship Management for Telecommunications release notes](https://servicenow-prod.fluidtopics.net/J62u8ugON5ekhzXpCLuhdA#now-assist-somt-rn)**   
  The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. ServiceNow Otto for Sales Customer Relationship Management for Telecommunications is a new application in the Zurich release.
* **[ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes](https://servicenow-prod.fluidtopics.net/A0eskbx0Ij8AUjAf7LHenA#secops-now-assist-security-operations-rn)**   
  The ServiceNow® ServiceNow Otto for Security Incident Response (SIR) application helps your security analysts resolve security incidents autonomously with intelligent workflows and generative AI skills. ServiceNow Otto for Security Incident Response (SIR) was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Software Asset Management (SAM) release notes](https://servicenow-prod.fluidtopics.net/XSJvkBHXG_jgMQyRBCOZ4Q#now-assist-sam-rn)**   
  The ServiceNow® ServiceNow Otto for Software Asset Management (SAM) application brings generative AI to IT Asset Management. ServiceNow Otto for SAM was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Source-to-Pay Operations release notes](https://servicenow-prod.fluidtopics.net/r5r_9nG~IOR13oew9VzVPA#now-assist-source-to-pay-operations-rn)**   
  The ServiceNow Otto for Source-to-Pay Operations application includes improved AI search, enhanced AI agents, and Summarization skills for fulfillers on the ServiceNow AI Platform. The ServiceNow Otto for Source-to-Pay Operations were updated in the Zurich release.
* **[ServiceNow Otto for Strategic Portfolio Management release notes](https://servicenow-prod.fluidtopics.net/9NDwdFaGEZrGO3BMQAN3~g#now-assist-for-spm-rn)**   
  The ServiceNow® ServiceNow Otto for Strategic Portfolio Management application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories for epics, generate project insights, create demands through conversations, and quickly gain updates into projects. ServiceNow Otto for Strategic Portfolio Management was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes](https://servicenow-prod.fluidtopics.net/YCHzt_w5xmpq0s5fkP5rrA#now-assist-for-tmt-rn)**   
  The ServiceNow® ServiceNow Otto for Telecommunications, Media, and Technology (TMT) application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. ServiceNow Otto for Telecommunications, Media, and Technology (TMT) was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Third-party Risk Management (TPRM) release notes](https://servicenow-prod.fluidtopics.net/Cm4lPuJeCguupiXKFb7C3g#now-assist-for-tprm-rn)**   
  The ServiceNow® Now Assist for TPRM application brings generative AI to Third-party Risk Management. ServiceNow Otto for Third-party Risk Management (TPRM) is a new application in the Zurich release.
* **[ServiceNow Otto for Workplace Service Delivery (WSD) release notes](https://servicenow-prod.fluidtopics.net/x83W0PCAlin2m00JnhJDuA#wsd-na-rn)**   
  The ServiceNow® ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Zurich release.
* **[Now Assist in AI Search release notes](https://servicenow-prod.fluidtopics.net/hd6Mxcahq2o5YqnJmtX37w#now-assist-ai-search-rn)**   
  The ServiceNow® Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Zurich release.
* **[Now Assist in Contract Management release notes](https://servicenow-prod.fluidtopics.net/WSlQRJTHSD1amxcyQG3zWQ#cmpro-na-rn)**   
  The ServiceNow® Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Zurich release.
* **[Now Assist in Document Intelligence release notes](https://servicenow-prod.fluidtopics.net/wiz3qyqJJ96jrSE7JbrA7g#now-assist-document-intelligence-rn)**   
  The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Zurich release.
* **[ServiceNow Otto for Platform Analytics release notes](https://servicenow-prod.fluidtopics.net/wMPAhQN~SUfZW2yKvk4btA#now-assist-platform-analytics-rn)**   
  ServiceNow Otto® for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics.
* **[Now Assist in Virtual Agent release notes](https://servicenow-prod.fluidtopics.net/hIhmlEKBEW6Rkiy8lNqlig#now-assist-va-rn)**   
  The ServiceNow® Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows. Now Assist in Virtual Agent was enhanced and updated in the Zurich release.
* **[Now Assist for Vulnerability Response release notes](https://servicenow-prod.fluidtopics.net/QyyZwBMHC4oOmDHAz6RWvA#secops-now-assist-vulnerability-response-rn)**   
  The ServiceNow® Now Assist for Vulnerability Response application can help your vulnerability analysts and remediation owners track, monitor, and remediate vulnerable items autonomously with generative AI skills. Starting with Zurich Patch 12, the ServiceNow® Now Assist for Vulnerability Response application was enhanced and updated in the Zurich release and is called ServiceNow Otto for Unified Security Exposure Management.
* **[AI Skill Kit release notes](https://servicenow-prod.fluidtopics.net/K3opeH~D~XnqmK6wy3QGqg#now-assist-skill-kit-rn)**   
  The ServiceNow® AI Skill Kit application enables AI developers to create custom skills and to have greater flexibility with the generative AI capabilities of Now Assist. AI Skill Kit was enhanced and updated in the Zurich release.
* **[ServiceNow AI Lens release notes](https://servicenow-prod.fluidtopics.net/UghTOti_EQWYmeiBctNQTA#servicenow-lens-rn)**   
  With ServiceNow AI Lens, which is a ServiceNow® Otto application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens was enhanced and updated in the Zurich release.