--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Legal Hold Notification release notes # Legal Hold Notification release notes {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The ServiceNow® Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve legal hold-related documents. Legal Hold Notification is a new application in the Zurich release. ## About Legal Hold Notification {#lg-hold-notif-new-rn__lg-hold-notifi-rn-new-highlights} * Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process. * Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process. * Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data. {#lg-hold-notif-new-rn__ul_aqn_pd4_vfc} See [Legal Hold Notification](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) for more information.{#lg-hold-notif-new-rn__lg-hold-notifi-rn-new-highlights-2} ## Activation and other requirements Important: Legal Hold Notification is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#lg-hold-notif-new-rn__lg-hold-notifi-rn-new-activation-1} Browser requirements : The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation.").{#lg-hold-notif-new-rn__lg-hold-notifi-rn-new-browser-1} ## Accessibility and localization Accessibility information : Dark theme{#lg-hold-notif-new-rn__coral-dark-theme} : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. ## Zurich {#ariaid-title2} The ServiceNow® Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve legal hold-related documents. Legal Hold Notification is a new application in the Zurich release. ### What's new {#lg-hold-notif-new-rn-release__lg-hold-notifi-rn-new-features} [Legal hold matter management](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance. {#lg-hold-notif-new-rn-release__lg-hold-notifi-rn-new-features-1} [Submitting legal hold matter](https://www.servicenow.com/docs/access?context=submit-lg-hold-notif-matter&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Submit a legal hold matter to initiate the data preservation process when a legal hold is issued. [Issuing legal hold notice](https://www.servicenow.com/docs/access?context=issue-lg-hold-notif-matter&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss. [Legal hold notice acknowledgement](https://www.servicenow.com/docs/access?context=acknow-lg-hold-notif&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability. [Assign new custodians](https://www.servicenow.com/docs/access?context=add-new-custodian-lg-hold-notif&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation. [Acknowledge reminders](https://www.servicenow.com/docs/access?context=send-reminder-for-acknowledgment&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Send reminders to custodians who haven't acknowledged legal hold notices to ensure accountability in data preservation. [Closing legal hold matter](https://www.servicenow.com/docs/access?context=close-lg-hold-notif-matter&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) : Close a legal hold matter once the hold is lifted to complete the data preservation life cycle. ### What's changed {#lg-hold-notif-new-rn-release__lg-hold-notifi-rn-new-ui-changes} Coral theme{#lg-hold-notif-new-rn-release__coral-theme-note} : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. {#lg-hold-notif-new-rn-release__lg-hold-notifi-rn-new-ui-changes-1}