Smart Assessment Engine release notes
The ServiceNow® Smart Assessment Engine (SAE) application streamlines assessment creation, distribution, and management. It enables you to create customizable assessment templates with detailed instructions and questions to gather information from assessors. SAE enhances efficiency, helps reduce manual effort, and provides valuable insights for informed decision making. SAE was enhanced and updated in the Zurich release.
About Smart Assessment Engine
- Collaborate on assessments in real time with multiple contributors.
- Normalize assessment question scores to a common scale for fair comparison.
- Capture data from physical documents quickly and accurately with barcode and QR code scanning.
- Migrate question dependencies with an improved migration utility.
- Simplify your workflow by combining assessments from different templates in a single and unified view.
See Smart Assessment Engine for more information.
Activation and other requirements
- Activation information
Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
- Additional requirements
Check your entitlements to determine whether you have access to the collaboration features in the SAE application.
December 2025
The ServiceNow® Smart Assessment Engine (SAE) application streamlines assessment creation, distribution, and management. It enables you to create customizable assessment templates with detailed instructions and questions to gather information from assessors. SAE enhances efficiency, helps reduce manual effort, and provides valuable insights for informed decision making. SAE was enhanced and updated in the Zurich release.
What's new
- Combining assessments and copying responses
- Combine assessments from different templates into a single, streamlined view. Eliminating the need to open each assessment separately, preserving context, and improving efficiency.
Zurich
The ServiceNow® Smart Assessment Engine (SAE) application streamlines assessment creation, distribution, and management. It enables you to create customizable assessment templates with detailed instructions and questions to gather information from assessors. SAE enhances efficiency, helps reduce manual effort, and provides valuable insights for informed decision making. SAE was enhanced and updated in the Zurich release.
What's new
- Collaboration in assessments
- Enhance assessments with the new collaboration feature, enabling owners to add multiple contributors to work together in real time. This update enables assessors to collaborate efficiently by adding several contributors to an assessment. Real-time updates reflect each contributor's changes, and presence indicators show who is present on the assessment.
- Normalization in assessments
- Adjust assessment scores to a common scale to promote fair comparison and prioritization. This normalization process helps standardize these measurements, enabling different metrics or scores to be evaluated on the same scale.
- Creating code questions
- Capture data quickly and accurately from physical documents using a new barcode and QR code question type for assessments. By scanning barcodes or entering QR codes, the system can instantly retrieve and input relevant information.
- Creating an assessment template from legacy metric types
- Migrate question dependencies with an improved migration utility, which now supports the check box question type and conditional visibility criteria defined on templates.
What's changed
- Template category field
- The Purpose field has replaced the Template category field. This single select option streamlines the user experience and improves the accuracy of template categorization.