Mastercard Spoke release notes
The ServiceNow® Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release.
Mastercard Spoke highlights for the Zurich release
- File pre-arbitration and arbitration cases directly through Mastercard’s API.
- Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently.
- Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows.
- Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment.
See Mastercard Spoke for more information.
Important:
Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New feature in the Zurich release
- Pre-arbitration and arbitration case filing
- Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions.New Mastercard Spoke actions include:
Table 1. Mastercard Spoke Category Spoke actions Mastercom Case Filing Management - Create Case Request Builder
- Create Case Response Parser
- Look up Case Documents Request Builder
- Look up Case Documents Response Parser
- Look up Cases Status
- Take Action on Case
- Look up List of Claims
Mastercom Chargeback Management - Look up Chargeback Documents Request Builder
- Look up Chargeback Documents Response Parser
Health Check Look up API Suite Health
UI Changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.