---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Mastercard Spoke release notes

# Mastercard Spoke release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Mastercard Spoke application enables seamless integration with Mastercard's Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration
and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release.

## About Mastercard Spoke {#mastercard-spoke-rn__mastercard-spoke-rn-highlights}

* File pre-arbitration and arbitration cases directly through Mastercard's API.
* Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently.
* Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows.
* Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment.
{#mastercard-spoke-rn__ul_kxs_x51_qfc}

See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) for more information.{#mastercard-spoke-rn__mastercard-spoke-rn-highlights-2}

## Activation and other requirements

Important:  
Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## Zurich {#ariaid-title2}

The ServiceNow®
Mastercard Spoke application enables seamless integration with Mastercard's Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration
and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release.

### What's new {#mastercard-spoke-rn-release__mastercard-spoke-rn-new-features}

[Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US)
:   Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions.  
    New Mastercard Spoke actions include:{#mastercard-spoke-rn-release__table_yq4_v2h_tfc__entry__2}

    | Category | Spoke actions |
    |-|-|
    | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims {#mastercard-spoke-rn-release__ul_ltp_1fh_tfc} |
    | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser {#mastercard-spoke-rn-release__ul_tsl_j3w_tfc} |
    | Health Check | Look up API Suite Health |
    [Table 1. Mastercard Spoke]

    {#mastercard-spoke-rn-release__table_yq4_v2h_tfc}
{#mastercard-spoke-rn-release__mastercard-spoke-rn-new-features-1}

### What's changed {#mastercard-spoke-rn-release__mastercard-spoke-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#mastercard-spoke-rn-release__mastercard-spoke-rn-ui-changes-1}