Financial Services Operations Integration with Mastercard release notes
The ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.
Financial Services Operations Integration with Mastercard highlights for the Zurich release
- Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting.
- Accelerate dispute resolution and reduce manual effort using predefined subflows.
See Financial Services Operations Integration with Mastercard for more information.
Important:
Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Financial Services Operations Integration with Mastercard new features
- Mastercom subflows for disputes
- An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows:
- Mastercom - Look up Transaction Details
- Mastercom - Look up Clearing Transaction Details
- Mastercom - Create Fraud Report
- Mastercom - Create Claim
- Mastercom - Look up Chargeback Details
- Mastercom - Look up Second Presentment Details
- Mastercom - Look up Case Filing Details
- Mastercom - Validate Claim Response Details
- Mastercom - Create Chargeback
- Mastercom - Acknowledge Chargeback
- Mastercom - Update Chargeback
- Mastercom - Look up Chargeback Documents
- Mastercom - Look up Chargeback Documents Status
- Mastercom - Process Pending Documentation Queue
- Mastercom - Process Issuer Worked Queue
- Mastercom - Process Reject Queue
- Mastercom - Process Issuer Re-presentment Unworked Queue
- Mastercom - Process Sender Case Filing Queue
- Mastercom - Create Case Filing
- Mastercom - Take Action on Case
- Mastercom - Look up Case Documents
- Mastercom - Look up Case Documents Status
- Mastercom - Look up List of Claims
- Additional Mastercom subflows for disputes
- New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows:
- Mastercom - Look up Authorization Transaction Details
- Mastercom - Look up Claim Details
- Mastercom - Take Action on Existing Claim
- Mastercom - Process Pending Queue
- Mastercom - Look up Chargebacks Related Information
- Mastercom - Look up Fraud Related Information
- Mastercom - Reverse Chargeback
UI Changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Activation information
Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.