---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations Integration with Mastercard release notes

# Financial Services Operations Integration with Mastercard release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.

## About Financial Services Operations Integration with Mastercard {#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-highlights}

* Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting.
* Accelerate dispute resolution and reduce manual effort using predefined subflows.
{#financial-services-operations-integration-with-mastercard-rn__ul_l2z_xdb_qfc}

See [Financial Services Operations Integration with Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US) for more information.{#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-highlights-2}

## Activation and other requirements

Important:  
Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#financial-services-operations-integration-with-mastercard-rn__financial-services-operations-integration-with-mastercard-rn-activation-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## December 2025 {#ariaid-title2}

The ServiceNow®
Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.

### What's new {#financial-services-operations-integration-with-mastercard-rn-2025-12__financial-services-operations-integration-with-mastercard-rn-new-features}

[Additional Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US)
:   New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows:

    * Mastercom - Look up Authorization Transaction Details
    * Mastercom - Look up Claim Details
    * Mastercom - Take Action on Existing Claim
    * Mastercom - Process Pending Queue
    * Mastercom - Look up Chargebacks Related Information
    * Mastercom - Look up Fraud Related Information
    * Mastercom - Reverse Chargeback
    {#financial-services-operations-integration-with-mastercard-rn-2025-12__ul_j4l_dgr_dhc}
{#financial-services-operations-integration-with-mastercard-rn-2025-12__financial-services-operations-integration-with-mastercard-rn-new-features-1}

## Zurich {#ariaid-title3}

The ServiceNow®
Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.

### What's new {#financial-services-operations-integration-with-mastercard-rn-release__financial-services-operations-integration-with-mastercard-rn-new-features}

​ [Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US)
:   An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows:

    * Mastercom - Look up Transaction Details
    * Mastercom - Look up Clearing Transaction Details
    * Mastercom - Create Fraud Report
    * Mastercom - Create Claim
    * Mastercom - Look up Chargeback Details
    * Mastercom - Look up Second Presentment Details
    * Mastercom - Look up Case Filing Details
    * Mastercom - Validate Claim Response Details
    * Mastercom - Create Chargeback
    * Mastercom - Acknowledge Chargeback
    * Mastercom - Update Chargeback
    * Mastercom - Look up Chargeback Documents
    * Mastercom - Look up Chargeback Documents Status
    * Mastercom - Process Pending Documentation Queue
    * Mastercom - Process Issuer Worked Queue
    * Mastercom - Process Reject Queue
    * Mastercom - Process Issuer Re-presentment Unworked Queue
    * Mastercom - Process Sender Case Filing Queue
    * Mastercom - Create Case Filing
    * Mastercom - Take Action on Case
    * Mastercom - Look up Case Documents
    * Mastercom - Look up Case Documents Status
    * Mastercom - Look up List of Claims
    {#financial-services-operations-integration-with-mastercard-rn-release__ul_xwq_qvk_dhc}
{#financial-services-operations-integration-with-mastercard-rn-release__financial-services-operations-integration-with-mastercard-rn-new-features-1}

### What's changed {#financial-services-operations-integration-with-mastercard-rn-release__financial-services-operations-integration-with-mastercard-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#financial-services-operations-integration-with-mastercard-rn-release__financial-services-operations-integration-with-mastercard-rn-ui-changes-1}