---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Adoption Services release notes

# Adoption Services release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Zurich release.

## About Adoption Services {#adoption-services-rn__adoption-services-rn-highlights}

Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms.{#adoption-services-rn__adoption-services-rn-highlights-3}  
* Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance.
* Discover and select Guided Tours from the list that is available in Help Center.
{#adoption-services-rn__ul_u25_bms_z2c}

See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) for more information.{#adoption-services-rn__adoption-services-rn-highlights-2}

## Activation and other requirements

Activation information

:   Adoption Services is active by default with the plugins. Do not activate this feature explicitly.{#adoption-services-rn__adoption-services-rn-activation-1}

## Accessibility and localization

Accessibility information
:

    [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)
    :   Guided Tours is enhanced with more accessibility features including:

        * Descriptive page titles
        * Keyboard assistance for suggesting required fields through screen reader
        * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes
        {#adoption-services-rn__ul_m2l_xxz_nfc}

## August 2026 {#ariaid-title2}

The ServiceNow®
Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Zurich release.

### What's changed {#adoption-services-rn-2026-08__adoption-services-rn-changed-features}

[genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US){#adoption-services-rn-2026-08__adoption-services-rn-workspace}
:   The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically
    granted.
{#adoption-services-rn-2026-08__adoption-services-rn-changed-features-1}

## Zurich Early Availability {#ariaid-title3}

The ServiceNow®
Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Zurich release.

### What's changed {#adoption-services-rn-2025-08__adoption-services-rn-ui-changes}

Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)

:   Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application.

{#adoption-services-rn-2025-08__adoption-services-rn-ui-changes-1}

## Zurich {#ariaid-title4}

The ServiceNow®
Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Zurich release.

### What's new {#adoption-services-rn-release__adoption-services-rn-new-features}

[Help Center](https://www.servicenow.com/docs/access?context=help-center&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)
:   Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces.
{#adoption-services-rn-release__adoption-services-rn-new-features-1}

### What's changed {#adoption-services-rn-release__adoption-services-rn-ui-changes}

Coral theme{#adoption-services-rn-release__coral-theme-note}
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    For
    existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).

[Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)
:   The images in the Onboarding modals
    now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience.
{#adoption-services-rn-release__adoption-services-rn-ui-changes-1}