---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Dispute Rules Content Pack for Nacha release notes

# Dispute Rules Content Pack for Nacha release notes {#ariaid-title1}

Release version: Zurich  
Updated September 22, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Dispute Rules Content Pack for Nacha application enables receiving depository financial institutions (RDFIs) to access operating guidelines for checking the eligibility of disputed automated clearing house (ACH)
transactions. Dispute Rules Content Pack for Nacha is a new application in the Zurich release.

## About Dispute Rules Content Pack for Nacha {#dispute-rules-content-pack-for-nacha-rn__dispute-rules-content-pack-for-nacha-rn-highlights}

* Run chargeback eligibility rules and derive ACH dispute categories and reason codes based on Nacha guidelines.
* Determine chargeback eligibility using an integrated KB article that contains rules and conditions.
{#dispute-rules-content-pack-for-nacha-rn__ul_jkq_vyw_sgc}

See for more information.{#dispute-rules-content-pack-for-nacha-rn__dispute-rules-content-pack-for-nacha-rn-highlights-2}

## Activation and other requirements

Important:  
Dispute Rules Content Pack for Nacha is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Dispute Rules Content Pack for Nacha by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#dispute-rules-content-pack-for-nacha-rn__dispute-rules-content-pack-for-nacha-rn-activation-1}

## Zurich {#ariaid-title2}

The ServiceNow®
Dispute Rules Content Pack for Nacha application enables receiving depository financial institutions (RDFIs) to access operating guidelines for checking the eligibility of disputed automated clearing house (ACH)
transactions. Dispute Rules Content Pack for Nacha is a new application in the Zurich release.

### What's new {#dispute-rules-content-pack-for-nacha-rn-release__dispute-rules-content-pack-for-nacha-rn-new-features}

Decision tables for ACH dispute processing
:   Streamline dispute processing by validating ACH transaction details and questionnaire answers against the eligibility rules in the decision tables included in this application.

[Supporting Knowledge Base article](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-use&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US#section_hm1_13c_xgc)
:   Verify chargeback eligibility with the included Knowledge Base article that contains a table of reason codes and chargeback rules.
{#dispute-rules-content-pack-for-nacha-rn-release__dispute-rules-content-pack-for-nacha-rn-new-features-1}