Care Team Operations for Biomed release notes

Release version: Zurich
Updated November 4, 2025
1 minute to read

The ServiceNow® Care Team Operations for Biomed application contains the case types to report and fulfill healthcare biomedical issues. Care Team Operations for Biomed was enhanced and updated in the Zurich release.

About Care Team Operations for Biomed

Assign roles and responsibilities more efficiently with an updated user configuration process.

See Care Team Operations for Biomed for more information.

Activation and other requirements

Important:
Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Activation information

Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Zurich

The ServiceNow® Care Team Operations for Biomed application contains the case types to report and fulfill healthcare biomedical issues. Care Team Operations for Biomed was enhanced and updated in the Zurich release.

What's new

Setting up roles and responsibilities in Care Team Operations for Biomed

Roles and responsibilities are updated to allow for more selective user access.

The following responsibilities were added:
  • Support department agent
  • Support department manager

Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.