---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ServiceNow Otto for Configure, Price, Quote (CPQ) release notes

# ServiceNow Otto for Configure, Price, Quote (CPQ) release notes {#ariaid-title1}

Release version: Zurich  
Updated January 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
ServiceNow Otto for CPQ application brings platform AI capabilities to Sales and Order Management. ServiceNow Otto for CPQ is a new application in the Zurich release.

## About ServiceNow Otto for Configure, Price, Quote (CPQ) {#now-assist-cpq-rn__now-assist-cpq-rn-highlights}


[Zurich Patch 7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.")

Summarize quote for immediate, comprehensive insights into quote details (product, pricing, and terms) to improve quote accuracy, help teams align, reduce manual review, catch issues early, and
accelerate quote turnaround.{#now-assist-cpq-rn__now-assist-cpq-rn-highlights-1}

See [ServiceNow Otto for Configure, Price, Quote (CPQ)](https://www.servicenow.com/docs/access?context=now-assist-for-cpq-landing&version=zurich&pubname=zurich-order-management&ft:locale=en-US) for more information.{#now-assist-cpq-rn__now-assist-cpq-rn-highlights-2}

## Activation and other requirements

Important:  
ServiceNow Otto for CPQ is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install ServiceNow Otto for CPQ by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#now-assist-cpq-rn__now-assist-cpq-rn-activation-1}

## January 2026 {#ariaid-title2}

The ServiceNow®
ServiceNow Otto for CPQ application brings platform AI capabilities to Sales and Order Management. ServiceNow Otto for CPQ is a new application in the Zurich release.

### What's changed {#now-assist-cpq-rn-2026-01__now-assist-cpq-rn-changed-features}

[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)
:   Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).
{#now-assist-cpq-rn-2026-01__now-assist-cpq-rn-changed-features-1}

## Zurich {#ariaid-title3}

The ServiceNow®
ServiceNow Otto for CPQ application brings platform AI capabilities to Sales and Order Management. ServiceNow Otto for CPQ is a new application in the Zurich release.

### What's new {#now-assist-cpq-rn-release__now-assist-cpq-rn-new-features}

[Summarize a quote using quote summarization](https://www.servicenow.com/docs/access?context=summarize-quote&version=zurich&pubname=zurich-order-management&ft:locale=en-US)
:   Generate a summary of a quote to:

    * Summarize key quote components during early customer discussions or pre‑discovery.
    * Provide an updated view of the quote after revisions, without requiring review of multiple records.
    * Provide a single, consolidated snapshot of all actions, tasks, and notes derived from a quote in one place.
    * Highlight custom pricing, discounts, and negotiated changes made during the quoting process.
    * Review the quote prior to sending it to the customer to confirm accuracy and completeness.
    * Support internal handoffs by summarizing the quoted offer for internal teams.
    {#now-assist-cpq-rn-release__ul_wjs_3mp_c3c}
{#now-assist-cpq-rn-release__now-assist-cpq-rn-new-features-1}

### Plugin information

New plugins

:   The following plugin is new in Zurich:

    ServiceNow Otto for CPQ (sn_som_gen_ai_cpq): Now Assist for CPQ is an AI-powered wrapper application designed to streamline CPQ-related workflows.