May 2023 quarterly Impact release notes
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Summary of May 2023 Quarterly Impact Release Notes
The May 2023 quarterly update for ServiceNow® Impact introduces several enhancements aimed at improving user experience and maximizing the value of your ServiceNow instance. Key updates include a revamped homepage, personalized recommendations, and advanced admin tools for better platform health monitoring and technical support.
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Key Features
- Improved Impact Homepage: Users can now see key activities and deliverables needing attention.
- Value Journey Enhancements: Personalized recommendations and training widgets based on user profiles.
- Benefits Framework: Access to detailed capabilities and a comprehensive view of the Impact value journey.
- Instance Observer and Developer Support: Enhanced tools for monitoring platform health and technical assistance.
- Accelerator Catalog: New and improved accelerators for various ServiceNow functionalities, including IT Asset Management and ITOM Discovery.
- Value Blueprint Management: A user-friendly interface for setting business objectives and outcomes related to ServiceNow products.
Key Outcomes
These updates enable ServiceNow customers to better manage their instance, improve operational efficiency, and gain insights into platform health. The new features facilitate a smoother adoption of ServiceNow capabilities, ensuring that businesses can leverage their ServiceNow investment effectively. Customers can expect enhanced support and streamlined processes for achieving their digital transformation goals.
ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Impact was enhanced and updated in four major areas for the May 2023 quarterly release.
Impact highlights for the 2023 May quarterly release
- Experience the improved Impact Homepage where you can see key activities and deliverables requiring attention. Value Journey is enhanced with personalized recommendations with training widgets and accelerators based on individual and organizational profiles.
- Access the new Benefits option that includes enhanced recommendations, with a quick snapshot of where you are on the Impact value journey.
- Benefit from several new and enhanced Accelerators.
- Monitor platform health and gain direct, expedited technical support with enhanced admin tools, such as Instance Observer and Developer Support.
See Impact for more information.
Impact is available by subscription. For details, see the "Activation information" section of these release notes.New in the May 2023 release
- Impact Digital Experience
- Benefits & Usage experience:
- Drill into the new Benefits framework, the comprehensive redesign of the Features pages and learn about the capabilities included with your Impact subscription then request and consume them.
- Direct access to Discovery and available features included in your Impact subscription.
- Access the Capabilities map, which displays all of your capabilities. Drill down into each tile for additional curated resources from a variety of sources, such as Now Create, ServiceNow University, and product documentation, etc., to simplify your adoption of ServiceNow capabilities. Engage features from the tile to call to action and open a request case for engagement.
- Engage features from the tile to call to action and open a request case for engagement.
- Setup and manage your Value Blueprint.
- Use the Consumption Report to see program progress related to your business objectives. Select the filters to select fields to display on the report for Accelerators and Usage. View the Instance Observer and Developer Support seats in the Premium Access section that have been assigned.
- Accelerator catalog
- Access the Experts on Demand Menu and view the Description, Catalog in view, search tiles, and also custom sort by name or duration.
Changed in this release
- Value Journey
- Capabilities map and Product adoption roadmap:
- Select a capability tile to see resources curated for you that will help you learn about the capability and how to adopt it faster and easier.
- Use the new Notes section added to the capabilities map and product adoption roadmap to enable a more efficient collaboration around capabilities adoption.
- Platform Health (formerly Tech KPIs)
- See platform health on a single page divided into three categories, Diagnose, Monitor, and Support.
- Diagnose: Powered by HealthScan, has been improved into a single page. Filter by production or sub-production instances, view individual score card scans, and contact your Squad directly from the new contact card.
- Monitor: Powered by Instance Observer and is available to Total and Advanced packages. View daily performance summaries outlining how your instances are doing or dive deeper into platform performance details. See Impact Instance Observer for more information.
- Support: Powered by Now Support and has been improved into a new page to view company cases and trends. The Developer Support tab is only visible to Advanced and Total packages. See Impact Developer Support for more information.
- Impact Developer Support:
- Utilize increased developer support seats to 5 for Advanced, and 10 for Total subscribers.
- Impact Instance Observer
- Explore using the additions to Reporting, such as Performance and Consumption reports.
- Use Instance Observer call to action button to launch the feature.
- Value Blueprint
- Customers can now review Value Blueprint in Impact with an easy-to use interface powered by a recommendation’s engine. Users can select products, set up business objectives and outcomes for each product, and finalize their blueprint. Users can learn about each outcome, related success metrics, and core ServiceNow capabilities to achieve the outcome.
- Key Activities:
- Focus on the upcoming 14 days, what has been completed by your Impact Squad, and drill into each activity.
- Get familiar with Welcome widgets for new Impact users, including contacts to get started and introduction activities.
- Accelerators Consumption
- View the consumption bar to show accelerators in use, how many slots are available for usage, then select to explore the accelerator.
- Foundations Initiatives available on the Initiative list and roadmap
- View initiatives with Enhanced visibility on the calendar, as an initiative owner, then Foundations are hidden from the homepage upon completion.
- Enhanced meeting interface:
- Additional editable fields are available, such as time & location, agenda, and meeting minutes.
- Set a custom recurring meeting cadence and edit recurring meeting details.
- Select an initiative for a new meeting, then add images and meeting tasks with ease during the meeting
- Auto-save timestamped meeting minutes and email them directly from the meeting.
- TuneUp Your Security
- Gain insight on instance security configurations, instance security leading practices, and a demonstration on which security settings may be enabled to further enhance security using the new Security Center.
- Expert Connect
- Use the simplified engagement steps to connect with a ServiceNow subject matter expert on a specific technical how-to question.
- Integration Strategy- Advanced
- Add Advanced package support for the accelerator, which is now available.
Activation information
Request Impact activation from your ServiceNow Customer Support Manager.
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