Jumpstart Your App Engine- US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Prescriptive guidance on enabling Citizen Development and utilizing App Engine Studio

    Overview

    Jumpstart Your App Engine provides Impact US Public Sector customers with an introduction to Citizen Development and how to empower users to develop applications on the ServiceNow platform. It includes a demonstration on using App Engine Studio (AES) and App Engine Management Center, a guided tour of its features and benefits, and leading practices on getting started.

    What You Get

    Customer Session #1 (up to 90 minutes)
    Review of:
    • What is Low-code/No-code Citizen Development
    • Demonstration of App Engine Studio capabilities
    • App Engine Management Center demo
    • Review of App Engine technical overview
    • Review of App Engine Management Center governance
    • Leading practice recommendations
    • Key resources and guides
    • Thirty days of access to the temporary instances and the Technical Consultant
    Customer Session #2 (Optional upon Customer request- up to 60 minutes)
    Opportunity for Q&A related to App Engine

    Request Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Recommended Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developer(s)- Recommended Writes code for the ServiceNow platform.
    Subject Matter Expert(s)- Recommended Non-developers with strong knowledge of processes who are a candidate for Citizen Development.

    Exceptions

    ServiceNow is not responsible for implementing App Engine recommendations on Customer’s sub-production or production instances.