Jumpstart Your Employee Center
Summarize
Summary of Jumpstart Your Employee Center
The Jumpstart Your Employee Center accelerator is designed for Impact customers, offering an introduction to the ServiceNow® Employee Center portal. This unified platform enhances user experience for both managers and employees through a demonstration in a temporary cloned instance, showcasing best practices in implementation, migration, and governance.
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Key Features
- Employee Center Setup: Provisioning of a temporary instance for demonstration.
- User Experience Analytics: Insights into user engagement with the portal.
- Coaching Sessions: Two coaching sessions are included:
- Session #1 (up to 90 min): Overview of portal strategy, implementation approaches, and governance.
- Session #2 (Optional, up to 60 min): Q&A related to Employee Center.
- Thirty Days Access: Customers receive thirty days of access to the temporary instance.
Key Outcomes
By participating in this accelerator, customers can expect to:
- Gain a comprehensive understanding of how to effectively utilize the Employee Center.
- Receive guidance on platform governance and reporting.
- Identify key resources and strategies for successful implementation.
Important Note: This accelerator is unavailable for customers in restricted environments such as FedRAMP or self-hosted setups. ServiceNow will not implement recommendations in production instances.
This accelerator includes a demonstration of the possibilities and capabilities available with the ServiceNow® Employee Center portal in your instance.
Overview
The Jumpstart Your Employee Center accelerator provides Impact customers with an overview of Employee Center, a unified portal for managers and employees, up-leveling the user experience. An applied demonstration of the possibilities and capabilities are shown through a temporary cloned instance with leading practices on implementation, migration, and governance. For additional information, see Employee Center.
Offered pursuant to the applicable Impact Accelerator Description available at Impact Upgrade Schedules.
What You Get
- Employee Center Setup
- Provisioning of a temporary instance
- Activating and configuring Employee Center
- User experience analytics
- Customer Coaching Session #1 (up to 90 min)
- Review of:
- Portal and employee engagement strategy overview
- Demonstration of Employee Center
- Implementation and migration approaches
- Governance and reporting
- Key resources and guides
- Thirty days of access to the temporary instance is provided
- Customer Coaching Session #2 (Optional upon Customer request- up to 60 min)
- Opportunity for Q&A related to Employee Center
Request Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| UX and OCM Experts (Recommended) | Primary stakeholders for user experience and organizational change management. |
| Other Customer Roles (Recommended) | Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal and Catalog Managers. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information / Access
Please refer to the applicable Impact Accelerator Description available at Impact Upgrade Schedules.
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow resources are not responsible for implementing Employee Center recommendations on Customer’s sub-production or production instances.