Jumpstart Your ServiceNow AI Journey

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your ServiceNow AI Journey

    The Jumpstart Your AI Journey Accelerator is designed to guide Impact customers in leveraging ServiceNow's AI capabilities for hyper-automation. This program assists in building a personalized AI maturity journey aligned with your strategic goals, transforming business processes, and enhancing user experiences.

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    Key Features

    • Session Preparation: Provision a temporary instance and activate Automation Discovery to assess current AI maturity.
    • Customer Coaching Sessions:
      • Session #1: Set expectations and discuss strategic goals.
      • Session #2: Review the ServiceNow AI Blueprint, AI Maturity Journey, Automation Opportunities, and the AI Strategic Action Plan.
      • Session #3 (Optional): Q&A session related to the AI journey.
    • Customer Resources: Specific roles and responsibilities are defined for executives, platform owners, system administrators, enterprise architects, developers, and service desk managers to ensure effective collaboration throughout the process.

    Key Outcomes

    By participating in this Accelerator, customers can expect to enhance their understanding of ServiceNow's AI capabilities, align their initiatives with business objectives, and expedite their time to value through targeted coaching and resources.

    Note: This Accelerator is available under the Impact Total package and may have limitations based on specific customer environments.

    The Jumpstart Your AI (Artificial Intelligence) Journey Accelerator provides guidance to kickstart your hyper-automation journey with ServiceNow platform AI capabilities.

    Overview

    Jumpstart Your ServiceNow AI Journey provides Impact customers with an overview of the ServiceNow catalog of AI and automation capabilities to enable you to kick start your hyper-automation journey and transform business processes and user experience. This includes building a personalized AI maturity journey with ServiceNow AI capabilities aligned with your strategic goals and business objectives, as well as recommended Impact AI Accelerators to expedite time to value.

    Note:
    This Accelerator is available for the Impact Total package.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Activate and run Automation Discovery.
    • Assess current AI maturity
    ​
    Customer Coaching Session #1
    • Set Accelerator expectations
    • Discuss strategic goals and business objectives
    Customer Coaching Session #2 (Up to 90 minutes)
    Review of:
    • ServiceNow AI Blueprint
    • AI Maturity Journey
    • Automation Opportunities
    • AI Strategic Action Plan
    • Impact AI Accelerators
    Customer Coaching Session #3  (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to AI Journey

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Executive Suite: CTO, CIO (Required) Responsible for the overall ServiceNow roadmap.
    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Enterprise Architect(s) (Required)

    Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
    Developer(s) (Required)

    Writes code for the ServiceNow platform.
    Service Desk Manager (Recommended) Subject matter expert responsible for managing Service Desk.
    Application Owner(s) (Recommended) Manages ServiceNow application(s) (e.g., ServiceNow HRSD owner).
    Application Service Owner(s) (Recommended) Manages all applications across a given division (e.g., Incident management or HR application owner).
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing AI Journey recommendations on Customer’s sub-production or production instances.