Project Portfolio Management Maturity Assessment

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Project Portfolio Management Maturity Assessment

    The Project Portfolio Management (PPM) Maturity Assessment Accelerator is designed for Impact Advanced and Total Customers, offering guidance to optimize PPM resources. This assessment helps organizations manage complex tasks across programs, processes, and projects, allowing for a comprehensive view that assists in prioritization and sequencing for better business outcomes.

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    Key Features

    • Kickoff Session: A 120-minute session to set expectations, communicate participation requirements, and request necessary data.
    • Maturity Assessment Questionnaire: Participants complete a questionnaire designed to identify gaps and opportunities within the PPM product.
    • Questionnaire Results Analysis: The Impact Squad reviews scores, compiles recommendations, and provides tailored guidance to maximize the PPM investment.
    • PPM Maturity Assessment Report: Includes a maturity score, top five unadopted features, additional initiatives, and a comprehensive list of recommendations.
    • Customer Readout Session: A 120-minute session to present and discuss the assessment results and recommendations.
    • Follow-up Session: A 60-minute Q&A opportunity to clarify any aspects of the assessment and provide further guidance.

    Key Outcomes

    Customers can expect a detailed understanding of their PPM capabilities, actionable recommendations to improve usage, and a strategic plan to enhance overall PPM effectiveness. The assessment helps organizations identify underutilized features and provides guidance on initiatives that can deliver optimal business returns.

    Requested Customer Resources

    • Platform Owner: Ensures accountability for the ServiceNow platform, aligning it with business strategy and governance.
    • System Administrator(s): Responsible for maintaining platform stability, managing support cases, and contributing to configuration tasks.

    Note: ServiceNow resources will not execute the provided plan; customers are responsible for implementation.

    The Project Portfolio Management (PPM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with PPM.

    Overview

    Project Portfolio Management Maturity Assessment provides Impact Advanced and Total Customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance PPM. The Assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects and create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See Project Portfolio Management for information on PPM.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 120 minutes)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 120 minutes)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 60 min)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Exclusions

    ServiceNow resources aren't responsible for execution of the provided plan.