Jumpstart Your Virtual Agent- US Public Accelerator

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Guidance on realizing the benefits from ITSM Virtual Agent

    Overview

    Jumpstart Your Virtual Agent provides Impact US Public Sector customers with a demonstration of ITSM Virtual Agent capabilities. This includes a technical overview of how to set up ITSM Virtual Agent, resources, training, and services available to successfully implement ITSM Virtual Agent. It aims to help customers remove barriers and accelerate Virtual Agent adoption by demonstrating ITSM Virtual Agent capabilities.

    What you get

    Customer Session #1 (up to 120 minutes)
    Review of:
    • What is Virtual Agent
    • Demonstration of capabilities
    • Process overview
    • Review 'what was done'
    • Plugins
    • Virtual Agent topic recommendations and related tools
    • Key implementation resources
    • Thirty days access to the Technical Consultant
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 minutes)
    Opportunity for Q&A related to ITSM Virtual Agent

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    ITSM Virtual Agent Lead - Required Subject matter expert responsible for implementing ITSM Virtual Agent.
    IT Service Desk Manager - Recommended Subject matter expert responsible for managing IT Service Desk.
    System Administrator(s) - Recommended Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Enterprise Architect(s) - Recommended Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
    Developer(s) - Recommended Writes code for the ServiceNow platform.

    Exceptions

    ServiceNow is not responsible for implementing ITSM Virtual Agent recommendations on Customer’s sub-production or production instances.