Success Readiness Assessment (SRA)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • This accelerator measures readiness and platform maturity of your ServiceNow platform.

    Overview

    The Success Readiness Assessment (SRA) is a process designed to identify, target, and prescribe areas of improvement during the digital transformation journey with the ServiceNow platform.

    The SRA is composed of a series of interviews with a range of stakeholders used to solicit quantitative and qualitative customer feedback. These interviews produce trackable data that provides a baseline of information the Impact Squad can use when recommending improvement steps.

    Note:
    This Accelerator is available in the Advanced and Total Packages.

    What You Get

    Introductory Customer Session (up to 60 min):
    • Provide an overview of the SRA and its importance
    • Review the SRA process and deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Discovery Customer Sessions (up to 90 min per interview):
    The SRA interviews are designed to:
    • Uncover disconnects and misalignments between stakeholders
    • Identify where gaps exist that impact long-term success
    • Pinpoint outlying areas to improve capacity and competency
    • Build a baseline maturity score across thirteen focus areas
    SRA Read-out Session (up to 90 minutes):
    This session is designed to:
    • Present the results to stakeholders summarizing the SRA findings
    • Discuss recommendations and next steps based on findings
    SRA Deliverable:
    Executive readout deck with documented recommendations from Impact Squad based on SRA results.

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead (Recommended) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator activities to understand leading practices and potentially support the customer going forward.
    Developers (Optional)

    Writes code for the ServiceNow platform.

    Requested Information / Access

    N/A

    Exceptions

    ServiceNow is not responsible for implementing the recommendations made based on the SRA.