Platform Health

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Tech Key Performance Indicators(KPIs) show how closely you're aligned to ServiceNow technical best practices, offer recommendations for improvement, and help you monitor your instance health.

    Diagnose platform health

    Tech KPIs empowers you with a easy to use visualizations of your organizations technology KPIs. To review your Tech KPIs Instance Health with the Instance drop down. Select the Tech KPIs you would like the review and use the results to review critical information.

    Note:
    Portions of Technical KPIs may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use.)
    Table 1. Tech KPI Sections
    Section Section Details
    Summary & Takeaways & Compare to peers Instance health dashboard displays five categories: manageability, performance, security, upgradeability, and user experience. The dashboard also includes the overall score as an additional category which displays average of all category scores. Key takeaways highlight the summaries behind the scores and finally you can see score breakdowns for your tech KPIs relative to your peers.
    Instance snapshot Available to our Advance and Total Impact customers. Use Instance Observer to get an Observability overview over all your instances and get further information on them with the Actions drop down
    Company active case breakdown Review the active cases in your instance here.
    Quick links Get links to resources helpful for your instances.
    Related conversations See any conversations relevant to the instance selected.
    Related files See any files related to the instance
    Note:
    Metrics available may differ between Impact subscription levels

    Monitor

    As a benefit of Advanced and Total packages, Impact delivers a daily performance summary of how your instances are doing. You can dive deeper into performance details using Instance Observer, which is supported on all Impact packages, pulling real-time metrics and set up performance alerts. See Impact Instance Observer for more information.

    Support

    Get a dashboard view of your company's cases, case response time, case trends, and changes. You can view specific details on changes or cases in Now Support.

    Cases and trends charts

    Receive developer support to help troubleshoot custom code and configurations. View the consumption report to see named contacts who can request developer support. See Impact Developer Support for more information.