TuneUp Your AI Search

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of TuneUp Your AI Search

    The TuneUp Your AI Search Accelerator is designed for Impact customers, providing an assessment of AI Search performance and offering prescriptive guidance to enhance results and user experience. This includes evaluating AI Search architecture, configuration, and analytics to optimize performance. The Accelerator is available for Impact Advanced and Total packages.

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    Key Features

    • AI Search Assessment: A thorough evaluation of current AI Search settings and performance.
    • Provisioning of a temporary instance for testing and optimization.
    • Updates to the AI Search plugin to ensure the latest features are utilized.
    • Coaching Sessions:
      • Session #1 (up to 90 minutes): Focused on AI Search architecture, configuration best practices, tuning strategies, and performance optimization.
      • Session #2 (Optional, up to 60 minutes): Opportunity for Q&A regarding AI Search performance.

    Key Outcomes

    After participating in the Accelerator, customers can expect improved AI Search performance, a better understanding of leading practices, and the ability to implement recommended strategies for optimization. Customer resources, including platform owners and system administrators, play a crucial role in the successful utilization of this Accelerator.

    This accelerator provides guidance on fine-tuning artificial intelligent (AI) Search to optimize performance and value.

    Overview

    TuneUp Your AI Search Accelerator provides Impact customers with an assessment of AI Search performance and prescriptive guidance to optimize results and improve end-user experience. Included is an assessment of AI Search architecture and configuration, tuning AI Search, an overview of AI Search analytics, and prescriptive guidance on how to optimize performance.

    See AI Search for additional information on AI Search.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    AI Search Assessment
    • Provisioning of a temporary instance
    • Updates to AI Search plugin
    • Assessment of current state of AI Search settings and performance
    Customer Coaching Session #1 (up to 90 minutes)
    Customer provided 30 days of access to the temporary instance
    Review of:
    • AI Search architecture and configuration leading practices
    • AI Search tuning (Synonym Dictionary and Query Rules)
    • Overview of AI Search analytics
    • Prescriptive guidance to optimize performance
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Questions and Answers related to AI Search performance

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Virtual Agent Lead (Required)

    Subject matter expert responsible for ServiceNow ITSM Virtual Agent.
    System Administrator(s) (Required)

    Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developer(s) (Required)

    Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.