Health Assessment - Total
Summarize
Summary of Health Assessment - Total
The Health Assessment - Total Accelerator offers Impact Total customers a comprehensive analysis of their ServiceNow instance health through a HealthScan. It focuses on key health indicators such as instance manageability, performance, security, upgradability, and user experience, providing prescriptive guidance to enhance your instance's alignment with leading practices.
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Key Features
- Introductory Customer Session: A 60-minute session to set expectations, request necessary data, and outline the process.
- Health Assessment: Conducted using the ServiceNow HealthScan tool.
- Customer Working Session #1: A 120-minute session to review detailed findings and platform architect recommendations.
- Customer Working Session #2: Another 120-minute session for additional guidance on leading practices and Q&A about the findings.
Key Outcomes
Upon completion, customers will gain a clear understanding of their ServiceNow instance health and actionable insights for improvement. Responsibilities include having a Platform Owner and System Administrators actively participate, while Enterprise Architects and Developers are recommended to support the process. Consent for scanning your instance is required, along with providing relevant environment information.
Exclusions apply, such as the inability to review design or governance and restrictions for certain customer types or environments. This Accelerator is specifically available to customers hosted in a ServiceNow data center that agree to the necessary terms.
The Health Assessment - Total Accelerator provides guidance to measure and improve your ServiceNow instance health.
Overview
Health Assessment – Total provides Impact Total customers with prescriptive guidance, leading practices content, and a technical analysis of their ServiceNow instance health via a HealthScan scan. A review of key platform health indicators, such as instance manageability, performance, security, upgradability, and user experience is also included. This Accelerator aims to help you understand how your instance aligns with leading practices and to improve your instance health.
What You Get
- Introductory Customer Session (up to 60 minutes)
-
- Set expectations on process and depth of deliverable
- Communicate expectations for customer participation
- Request data and any other inputs
- Health Assessment
- Health Assessment scan using ServiceNow HealthScan
- Customer Working Session #1 (up to 120 minutes)
- Review of:
- Detailed findings from the Health Assessment scan
- How to interpret Health Assessment scan findings
- Platform Architect recommendations
- Customer Working Session #2 (up to 120 minutes)
- Provide additional guidance on leading practices and exception management, as needed
- Opportunity for Q&A related to HealthScan scan findings
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrators- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architects- Recommended | Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developers- Recommended | Writes code for the ServiceNow platform. |
Requested Information / Access
Prior to beginning the Accelerator, you must provide your consent for the ServiceNow systems to scan your instance. You are prompted for consent when you submit your Health Assessment Accelerator request.
We request for you to complete an information gathering questionnaire, including requests for the following:
- Identify the ServiceNow non-production instance to be scanned.
- When you submit your Accelerator request in Impact, you’re prompted to provide a candidate instance to run the HealthScan scan.
- An instance close to production, or optimally, a recent clone of the production instance is recommended.
- Provide your ServiceNow environment information, such as upgrades planned, clones scheduled, and code release schedules.
Customer agreements and terms
For Customer Agreements and Terms, please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html.
Exclusions
- This Impact Accelerator is not available to:
- Managed service providers, except for their internal use
- Customers requiring security clearance
- Customers operating a domain-separated environment.
- Certain Impact Accelerator activities may be limited or unavailable for customers in certain restricted environments or to self-hosted customers.
- Certain Impact Accelerator activities will not be available to:
- Customers not hosted in a ServiceNow datacenter.
- Customers that will not allow execution of a HealthScan scan on their instance.
- This Accelerator does not include:
- Reviews of design, process, strategy, or governance.
- The implementation of recommended changes.
- Any configuration changes within the customer's sub-production or production instances.
- Health Assessment is a platform-wide review and excludes application specific reviews.
For Customer Agreements and Terms, refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html