Jumpstart Your Upgrade- US Public Sector

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Guidance on upgrade planning and preparation

    Overview

    Jumpstart Your Upgrade provides Impact US Public Sector customers with guidance, tips, and tools to execute a ServiceNow upgrade. It enables customers to upgrade by helping them understand leading practices as well as giving them an opportunity to see what an instance looks like upgraded to the latest release.

    What You Get

    Customer Session #1 (up to 60 minutes)

    Review of:

    • Upgrade leading practices
    • Skipped log guidance
    • Release notes & Known PRBs
    • Utilizing Automated Testing Framework (ATF)
    • Sample upgrade project plan
    • Thirty days access to the Technical Consultant
    Customer Session #2 (Optional upon Customer request – up to 60 minutes)
    Opportunity for Q&A related to upgrades

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Upgrade Lead- Required Subject matter expert responsible for upgrading the ServiceNow platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Enterprise Architect(s)- Recommended Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
    Developer(s)- Recommended Writes code for the ServiceNow platform.

    Exceptions

    ServiceNow is not responsible for implementing the applicable upgrade on Customer’s sub-production or production instances.