February 2023 quarterly Impact release notes - Utah
Impact release notes for the February 2023 release.
2023 Q1 Impact Accelerators release notes
ServiceNow® Impact Accelerators connect you directly to experts through fixed-scope service engagements to provide value exactly where you need it. The Accelerator catalog was updated in the ServiceNow Store 2023 Q1 release.
Impact Accelerators highlights for the Q1 release
- Benefit from several new accelerators including Training Strategy Assessment, ITSM Maturity Assessment, Jumpstart Your CIO Dashboard, and more.
- Access to advisory-only versions of Accelerators for United States Public Sector (USPS) Customers or those who do not agree to the terms and conditions of our Impact Accelerator descriptions are available here.
See Accelerator catalog for more information.
New in the Q1 release
- Training Strategy Assessment
- Receive a training plan for educating and upskilling your ServiceNow users with best practice training recommendations tailored to your needs.
- ITSM Maturity Assessment
- Get an in-depth evaluation of your ITSM implementation against our leading practices, along with targeted recommendations to maximize your value from the product.
- Introduction to CXO Dashboards
- See a demonstration of one of our C-Suite dashboards designed to help your executives make better, faster data driven decisions, as well as receive preliminary guidance and resources to get started.
- Jumpstart Your CIO Dasboard
- See our CIO dashboard (included with C-Suite dashboards) brought to life through an applied demonstration using your own data in a temporary instance. You will also receive targeted guidance and next steps to configure the dasboard for your organization.
- Jumpstart Your Success Dashboard
- Get a head-start on the Success Dashboard with an applied demonstration using your own data in a temporary instance and receive targeted guidance and next steps to configure it for your organization.
- On-Demand Value Report
- Get a review of your organization’s performance against your standard business objectives outside of our standard annual reporting cadence.
- Advisory-only versions of the following Accelerators that DO NOT require additional terms and conditions:
- Jumpstart Your AI Search
- Jumpstart Your AppEngine
- Jumpstart Your Automated Testing
- Jumpstart Your CIO Dashboard
- Jumpstart Your Success Dashboard
- Jumpstart Your Upgrade
- Jumpstart Your Virtual Agent
2023 Q1 Impact Digital Experience release notes
The ServiceNow® Impact Digital Experience is a centralized, interactive portal where you can access your Impact tools and benefits. Impact Digital Experience was enhanced and updated in the ServiceNow Store 2023 Q1 release.
Impact Digital Experience highlights for the Q1 release
The Impact Digital Experience is further enhanced through several admin tools making it easier to manage users, permissions, and more. New features enable users to better review business objectives and outcomes, such as making the most out of your Impact package with Consumption Report, and more.
See Impact Digital Experience for more information.
New in the Q1 release
- Activity Center: Activity Log
- Presents a time line in the Activity Center for customers and squad members detailing how each activity contributes to an organization’s specific initiatives, business objectives, or operational outcomes.
- Consumption Report
- Provides an overview of Impact features usage to customers and Impact squad members based on the Impact Tier, such as advisory sessions, Accelerators, other initiatives, and a listing of users with premium access.
- User Management
- Enables Impact customer admins to easily create, view, and manage users and user permissions. Admins can also manage account access and permissions to ServiceNow University and Now Support.
- Manage Initiative and Accelerator permissions
- Provides a centralized permission menu to manage an account permission records for Accelerators that have additional terms and conditions.
- Product Adoption Roadmap
- Recommends implementation sequence of the customer’s capabilities tailored by the customer's squad, and designed to achieve a customer business objectives.
- Impact Digital Experience for GCC
- Enables the commercial Impact Digital Experience to a GCC instance.
Changed in this release
- Value Management
- View how your implementation of the ServiceNow platform capabilities and Impact squad are driving value for your business objectives.